Great service

Very good experience. Even though our English is not great, the staff at the store were very patient and the process was quick. The car was also nice. We rented a Peugeot minivan for 5 people, which could fit 4 large suitcases.

1. Even without prepayment, there were no issues picking up the car. 2. The car was reliable, it had about 15,000 km on it, and there were no problems during my 2,400 km trip over ten days. 3. I accidentally scratched the car lightly, but since I had insurance, the return process went smoothly, and I haven't heard anything about it since.

The staff's attitude was pretty good, but the return location was too hard to find.

The location is fairly easy to find. If you come out of T1 at Prague Airport, it's the building directly opposite the main entrance. I booked a Golf but got a Yeti instead. The car was very new and overall pretty good. Due to driving to Austria and Hungary, they charged me a 42-euro border-crossing fee. This fee is my only concern as my friends who have previously driven in Europe never mentioned such a charge. I'm also wondering if this fee would apply if you didn't indicate your intention to drive to other countries when renting the car.