There was a bit of a queue when picking up the car. I noticed it was the busiest among all the stores. The lady who assisted us had a strong accent, making it hard to understand her English, but she typed everything on an iPad to communicate. She tried to sell us insurance, but we politely declined. Returning the car was very easy; the staff quickly inspected the car and approved it. The car was in good condition, and having a 4-wheel drive was essential for the snowy and hilly terrain.

We arrived less than an hour early to pick up the car. At first, they wanted to charge us for an extra day. After a long discussion and contacting the customer service of the rental platform, they finally agreed to let us pick up the car early for free. Additionally, they insisted we buy insurance. I told them I had already bought it back home, but they insisted on purchasing it again. After another lengthy discussion and contacting customer service again, they eventually allowed us not to buy the additional insurance. It was very frustrating!

Now that Budget and Avis have merged, the service attitude is excellent. But the customer service phone line can sometimes be unreliable.

The only comment I can make is a mix up on paper work. At one point we were expecting a Hyundai I35 and ended up with a VW polo. Though this car served our purpose well it may have been nice to have that little more space.

Like: The car was perfect, it got me everywhere I needed for the two weeks, it didn’t come with WiFi, but I managed to get one with their help, I appreciated them telling me to get full insurance coverage and letting me know how badly the cats get beat up in Iceland. It’s so true. Ricks are constantly being throw up by other cars in front of you and hitting your windows and fast moving trucks down south. I like how fast they work to get you in and out of there.
Dislike: The cost of the full insurance was quite high. WiFi or gps should be included in the rental package, but everything ekes was good and fast.