I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members who were very indifferent. They said only the CHR was available, and if I wanted a different model, I would have to wait an unspecified amount of time. Due to being in a hurry, I had no choice but to accept it. The next day, I contacted the rental platform to request a vehicle change, but even after two days, they couldn't reach the rental office. Extremely disappointed with the German rental company.

The company forces additional insurance without informing customers.

Munich branch is large and professional. Even though the car had a small issue, it was replaced and upgraded to a better model. Great service.

The company is very professional and truly deserving of being a world-class car rental company. It was easy to find following the instructions after leaving the airport. Since we crossed the border into Italy, they replaced the Mercedes with a 9-seater Ford. The only drawback was the requirement to purchase comprehensive insurance (originally insurance was included, but it might have been invalidated by crossing the border). The original 10-day rental was 641 euros, but it totaled 1099 euros in the end, which is a bit pricey.

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