Waited a very long time for the car pick-up and drop-off shuttle from the rental company...

No Chinese service, and they tried to upsell insurance. If you don't buy their full insurance, they hold 11,111 euros on your credit card. We were in a hurry and didn't argue with them, partly because of the language barrier. It seemed impossible to hold such a large amount, so we didn't pursue it further. The GPS provided by the rental service was mediocre; our phone worked better. They gave us a Jeep with over 60,000 km, and its condition was really poor.

The staff were okay. Their attitude and speed were acceptable. However, I booked a PASSAT or a similar model but was given a SUZUKI instead. They didn’t have a Passat. The Suzuki was not at the same level as the Passat and had over 60,000 kilometers on it. The car was just okay. Compared to other companies' cars, this one didn't feel new.

We have had a horrendous experience with Green Motion cars, the car which was given to us was a 10 year old car and on day 2 as we left Reykjavik to go around Iceland we started facing a number of issues: 1. The Air Con was not working- since it was peak summer in Iceland, we needed AC most of the time and the AC in the car was not working. 2. The wipers were not working and this caused lot of issues during the whole trip 3. Anti Mist not working- we faced a lot of issue because of the clouds/misty/foggy conditions where the anti-mist was not working. When we called support and customer services a number of times, they asked us to visit a garage in Mvytan where we had to go out of our way to visit the garage and the mechanic confirmed that the ac pump is broken and he also said if he changed the wiper blades it wont make much of difference as it was an old car and the wiper motors need change. We were asked to continue the trip in these horrendous conditions since they dont have any other option and would offer a discount when we return the car back.

First They did not have the vehicle we booked. They then said they were upgrading us and tried to give us a 9 person van. As you can imagine not ideal for traveling for parking or expense if gas. Not really an upgrade. Then they gave us an old minivan. Not what we had booked but better than the 9 person van!