The car we received was quite different from the one we reserved. Can Zuzuche coordinate a refund for the price difference?

Very, very dissatisfied with Europcar. On the day of pickup, they didn't inform us in advance that the store would be closed. When we arrived, we found out there were no staff working that day. After negotiating with the rental car customer service, there was no solution. I also tried contacting the airport pickup point myself but couldn't get through. After asking other rental company staff, we finally found the only place in Munich where we could pick up the car. We waited in line for over an hour, only to be told by a very unfriendly staff member that they didn't have the model I reserved. When I asked if they could contact the airport pickup point to check if it was open, they refused. In the end, I decided to go to the airport with a try-my-luck attitude. When I arrived, I found the store was indeed open, but no one had answered the phone earlier. By then, it was 4 hours past my original pickup time, and my reserved model was no longer available, so I was forced to upgrade. Although the rental car customer service said they would cover the difference, this pickup experience was terrible and made the elderly in my family very tired, greatly affecting our trip. I will never rent from Europcar again!

Since we arrived in Frankfurt on an early flight, there were two groups before us, and we waited for a while. I had booked a seven-seater car. The customer service offered us a five-seater Volvo going back to Zurich with a 450 Euro one-way rental fee if we were willing. Considering our comfort, we decided to stick with the seven-seater we originally booked.

Very good

The best agent in Europe

Best service