If you arrive early, they may recommend a better model, but it will cost extra. If you don't want to switch models, you can pick up the car on time. There is no pressure to buy insurance. Returning the car is very convenient, it took less than 5 minutes.

Good service attitude, but couldn’t pick up the car early. They ended up giving a drop-off address for another rental company.

It was just okay, everything was average. The car's condition was alright, but the exterior had too many dents and scratches. I had to mark all the damaged parts during pickup. It was hard to find a gas station near the return location. After returning the car, they charged nearly thirty dollars, but it wasn't clear for what reason. I suggest the rental platform improve their service by clearly stating the charges. If not clearly stated, consumers won't understand the reason for the charges and can't judge their reasonableness.

Most car rental companies in the US are very convenient.

Very inconvenient to have to go to two different locations within Union Station before you can pick up your rental