I booked online, but had to fill in information offline at the counter; this was a bit inconvenient. Everything else was fine.

Very good, the process was clear and there was no upselling of additional insurance.

There were many people when we picked up the car, but the staff remained polite and enthusiastic when it was our turn. Because I had purchased full insurance on the app and prepared all the necessary documents, the car pickup process was very smooth. When returning the car, an elderly gentleman kindly took care of the processing and helped to properly store the items we left in the car. However, the $200 AUD deposit has not been settled yet.

Returning the car was easier than expected, no strict inspection, just handed over the car and left

Hertz is a big company and generally quite good. The staff spoke Chinese, so communication was smooth. However, I didn't get the car model I booked; I got a smaller one. Not sure how Zuzuche handled the booking????