The Turkish staff member's attitude was a bit off-putting, but everything else was satisfactory. I booked a Golf and got a free upgrade to a brand new Audi A3 with navigation. Extremely happy with that. Oh, the free GPS didn't have a signal. I was going to give full marks but deducted one point for this.
Picking up the car was quite convenient. Initially, I rented it for just two days, but later extended it for a week due to some matters. I made a call to extend the rental, but eventually had to visit a store to complete the process. Although the rented car was convenient, I initially booked a RAV4 equivalent but was given a gray Nissan X-Trail, which was ugly. I paid an extra 10 euros to get a Volvo XC60 instead. Overall, I am quite satisfied, but the detailed charges were confusing. I paid much more than I expected and was unclear if it was a deposit or something else.
The staff at the pickup location seemed quite clueless and added extra charges beyond what was on the order. The safety seat they provided was also very poor. After an accident, there was nobody at the counter to answer the phone, so I had to call the hotline number on the contract and then get transferred to the counter. Their hotline and counter staff had differing opinions on whether to call the police, and their final reimbursement response was inconsistent with what was on the contract.
Location was 2 min from gate...Christina was very helpfull and cheerful...Car was new and clean.
About QEEQ:10.0/10
Great...But we are waiting new coupons
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