It was easy to find the Rental Cars shuttle stop outside LAX airport. There were many Budget shuttles and the transfer to the store was quick. However, we waited in line at the store for 70 minutes before being attended to. The paperwork was slow and there were insurance upsells (which I declined). It took almost 2 hours before we could leave the store with the car. The staff noticed we had a lot of luggage and proactively arranged an SUV for us.

Very satisfied

The processing speed is too slow

The service was just okay. They asked if I needed extra fuel and additional insurance but didn't ask if I wanted the reserved model. They gave me a Buick SUV instead of the Ford I had reserved, claiming both cars were in the same category and were of equal value. I wasn't aware of this at first, so I waited for half an hour for a car that was not prepared in advance. When I noticed the car wasn't the same, I went to discuss it. I found out that the model I reserved was available, and I didn't understand why they didn't give it to me in the first place. Eventually, they switched it back to the reserved model.

Pretty awful. The building was run-down, and there were approximately 50 people in line ahead of me. There was no air-con and it was very hot outside. The woman at the counter was very rude and almost did not accept my reservation because I purchased it in NZD. She gave me a "free" upgrade after I refused the offer to pay for one, and the vehicle I received repeatedly gave me a "low oil" warning - scary to drive!