Slow, excess paperwork, didn't get guaranteed car.

取扱店が間に入った形を聞いて、保険などが二重にかかったのは、いかがかと思います。

Car was old and in terrible condition. Our contract stated remote locking but the key was broken and with 3 kids this was not ideal. The car had a broken front bumper and other damages around the car. Customer service was really poor. One agent (the car washer) abused my wife and was very confrontational. Reported it to head office (as the car washer told us to) and Dean who we spoke to was very helpful. The car, whilst old, did run well and was the model we booked (just a pity about the locking system being broken and the agents not being bothered).

Good price, car condition and pick-up service were not as good and not fast

I will use this next time

It was very difficult to drive in Australia for foreigners with the broken GPS... No apologies and no money back...

The car was huge it was perfect for our large family and luggage. There were a few marks on the bodywork but staff inspected it and clearly recoded all marks. Inside the car was spotless and well maintained. Value for money was exceptional far cheaper than competitors. Staff were friendly and helpful when we dropped car off they were happy to drop us to a nearby hotel free of charge.