The queue for picking up the car was a bit long due to many rental customers, but the process was smooth and they informed me of everything without any hard selling.

Everything went smoothly. The lady at the next counter saw us waiting in line and called us over to assist us directly.

Very satisfied

The service was excellent. They upgraded me to an Outback for free because the car I booked was unavailable. Initially, they asked if I wanted to pay for an upgrade, but after I declined, they reluctantly did it for free, haha. Luckily, they didn't try to sell me insurance since they saw I was using QEEQ, which already included insurance.

When renting the car, I had an English-speaking friend with me. During the return, although my English isn't good, the staff at the rental company was still very patient.