Very satisfied

The Budget system at the site crashed and they said they would manually record the reservation info from the Rent a Car website since I had already prepaid. On the return day, Budget charged me again, claiming they couldn't find the reservation in their system and instructed me to sort it out with Rent a Car. Now both companies have charged me, and there's no response or refund for the extra money I paid. If this issue isn't resolved, I don't think I'll book through this platform again.

This car rental company is quite good. On April 11th at 5:30 AM, we returned the car at Sydney Airport. We were supposed to return it at the international terminal, but we returned it at the domestic terminal instead. The staff were very considerate and drove us to the international terminal. Many thanks to the QEEQ platform for providing us with this excellent car rental company. Thank you.

The service staff provided detailed explanations. When our reserved vehicle was unavailable, they offered us an SUV at no significant price difference, which was quite nice. Returning the car was also very convenient; just park in the designated rental car spot at the airport and hand the keys to the rental company staff in the airport hall. Very convenient.

My 3 stars for value were because it turns out I could have rented an equivalent car for $25/day at a different car hire firm but was charged $41/day at Budget. Obviously that affects my rating for “Overall Value”. Otherwise it was an excellent car hire.

Excellent website.