Very good

I am very dissatisfied with this car rental experience. I mistakenly selected the wrong pick-up location, and although I rented the car for 7 days, I contacted customer service immediately upon arriving at the airport to correct the pick-up location. However, they informed me that it could not be changed or canceled, so I never got the car but was still charged for the 7 days. I find the policies of this car rental company to be extremely unreasonable and feel they are outright unfair. Additionally, the customer service was unhelpful and unsympathetic, and there was no way to file a complaint through phone or any department. I am very disappointed with this car rental company and will not use their services again.

All car rental companies are together, the queue was okay.

Very professional company. They have dedicated staff to guide you through the machine registration process for renting a car. The condition of the car was good, and the procedure was quick.

Like: Great car.
Dislike: Alamo nearly didn't honour the booking as we have debit cards not credit cards. Caused frustrating delays.