Overall, it can be considered good

Affordable, friendly staff, easy pick-up

The service was excellent. They upgraded me to an Outback for free because the car I booked was unavailable. Initially, they asked if I wanted to pay for an upgrade, but after I declined, they reluctantly did it for free, haha. Luckily, they didn't try to sell me insurance since they saw I was using QEEQ, which already included insurance.

At Budget in San Francisco, you need to take a shuttle train. The pickup process was quick, and the staff were friendly. You only need a driver’s license. The Ford EDGE I reserved was unavailable, so they offered me a choice between a JEEP Grand Cherokee and a Hyundai Santa Fe. I chose the Grand Cherokee without hesitation as it’s a high-end car in my home country.

We rented a 5-seater SUV in San Francisco. They asked if we wanted a 7-seater since there were only two of us, but we declined. However, the staff still gave us a 7-seater (probably because there were no 5-seaters left). I asked if there was any extra charge, and they said no. When we returned the car at LA Airport five days later, I found an extra charge of $59.75 on my receipt for the upgrade. They told me to contact San Francisco for any disputes. I called San Francisco and explained the situation; they promised a refund. I haven't received it yet, but I will continue to follow up.