Kansai Airport-Kyoto for two days-Universal Studios Osaka for two days-Central Osaka for five days-T

Very polite

Excellent service and very detailed explanation.

I returned the car 10 minutes late at night. There were staff at the counter, but they said I couldn’t return it there and had to go to the 24-hour headquarters. The attitude was very bad, and it took a long time to find the so-called 24-hour headquarters.

Exceed our expectations for both the service and the serana car itself. We would like to get the snow tyres for traveling in winter but their nissan cube doesnt have the snow tyres so they upgraded to serena model for us, it was fantastic

The drop off was a nightmare. We keyed in the map code as instructed and was lead to a point where we cannot find the drop off point. Asking people around us didn't help. The number given is not contactable. Had to call the airport branch and was asked to call the customer service number, and was then informed that we have to key in the phone number(which was different) into the gps. They then explain that we have to drive down to the basement, which was not obvious. Better provided information from the start would have helped.