I bought full insurance on Zuzuche. When I picked up the car at the store, the staff said that since I had full insurance, there was nothing to worry about. Then they quietly added a bunch of extra insurance charges to the bill. This practice is really frustrating! Additionally, I want to verify if the fees are truly this high: 16% for airport fee, 19% for tax, 6% for license fee, and 4.5% for transport fee, totaling 45.5% in fees?

Slow

Worst company ever. Hertz cancun is a pure robbery. You are in front of Mexican sales guys in Armani jeans doing all they can to scare you and charge you their high insurance coverage. On which they surely have a huge commission. They fear you about Mexico and it’s roads, use poor sales speech but you have no choice to take it because for me it was either their insurance to pay or a huge drop off fee in another location. I had to pay 1200$ instead of the 480$ in my easyrent voucher. Worst holidays start ever

Le délai pour prendre la voiture a été trop longue. La personne que m'a donné la voiture a été trop insistente pour que je prendre une assurance additionnel.

Excelente plataforma de reservations.

This was a horrible experience and I will never use Hertz again. Upon arrival at the counter late at night with a 1 and 3 year old I was advised that they didnt have our vehicle stating the person before us didn't return it. I specifically rented a van and paid extra for a car seat because of the size and young ages of my family members. Not only did they not have my vehicle but they made no effort to provide me with a replacement of any size. 8pm at night, in a foreign country, with young kids and was not offered any sized car. Instead I was forced to go to one of your competitors and had to pay significantly more for a small compact car which didnt fit all our luggage and had no car seats for my children. I have never been so dissapointed in a travel supplier and I'm a corporate event planner who deals with multiple travel suppliers a day.