Customer service is average; they do not proactively explain the items on the charge list. You need to read carefully and confirm any unclear points with them on the spot.

They close at 10 PM, and there is a Carrefour nearby with a gas station. The service attitude was quite good. I booked a Renault SUV, but they upgraded me to a Land Rover SUV for free.

They gave me a Kia, which I don't like since I don't prefer Korean cars. Everything else was great. The staff's English was excellent, which felt very comforting in France.

Overall good, but the paperwork fee for handling scratches is hard to understand, especially since I purchased full insurance.

We lined up for about fifteen minutes, and the processing took less than ten minutes. Picking up the car was very convenient since the parking lot is just a three-minute walk from the store. The staff in the parking lot explained everything patiently. However, the parking lot near TGV was a bit tricky to navigate as the roads were narrow, so new drivers should be extra cautious.