I took the wrong road and ended up with all four tires punctured. Thankfully, I had comprehensive insurance and called for roadside assistance. However, the tow truck service was really slow; I waited for two hours without any phone communication. I called ALAMO's customer service three times—they were very polite and had a Chinese translator. Although I mostly understood, having a translator made communication easier. I'm very satisfied with ALAMO, but extremely dissatisfied with the towing company!
“Great low cost rental booked a few hours before pickup”
About Alamo:9.0/10
As always they tried to convince us to pay for insurance and upgrades, but I resisted. At the moment of pickup they upgraded anyway.
About QEEQ:10.0/10
Great. I had a similar reservation with a competitor for twice the price.
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Leandro Tessler
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