The rental store is closed on Sundays, so self-service returns are available, but they charge for an extra day as if returning on Monday. I only rented the car for one day but was charged for two. Additionally, the car I received was in poor condition and not the model I wanted.
一言でまとめる:
Very dissatisfied. I rented a car for one day on the QEEQ website, picking it up on Saturday and returning it via self-service on Sunday. The website didn't mention any store policy. The rental store informed me that although I could return the car on Sunday using self-service, they would charge me as if I returned it on Monday. I called customer service, and they said I could file a complaint through the website, but it would take a month to process. This was my first time using QEEQ, and I felt deceived.
Hertz
The rental store is closed on Sundays, so self-service returns are available, but they charge for an extra day as if returning on Monday. I only rented the car for one day but was charged for two. Additionally, the car I received was in poor condition and not the model I wanted.
Very dissatisfied. I rented a car for one day on the QEEQ website, picking it up on Saturday and returning it via self-service on Sunday. The website didn't mention any store policy. The rental store informed me that although I could return the car on Sunday using self-service, they would charge me as if I returned it on Monday. I called customer service, and they said I could file a complaint through the website, but it would take a month to process. This was my first time using QEEQ, and I felt deceived.
Hertz の口コミ