Friendly and enthusiastic.

1. The car I rented included an in-car GPS, but they still charged me extra for GPS. 2. After completing the rental procedures, I was given a key and had to go to a distant underground parking lot to pick up the car. They only told me the car model without providing the license plate number, making it like searching for a needle in a haystack. 3. My friend rented from another company, and the driver helped by bringing the car to the street level. 4. It took nearly an hour of waiting in line to get the car, and overall it took around two hours to get the car.

Car was ready on time and they took us straight to the car park (which is a ways from the train station)

Overcharged for insurance offered a discount then NOT applied

Very positive experience. I was upgraded to a brand new vehicle with a navigation system. This was very much appreciated.