I booked a Ford Edge or a similar model, but the counter staff assigned me a small SUV, probably a Buick Envision or something like that. It couldn't even fit our luggage. We thought there were no cars of the same type available, but if that was the case, we should have been upgraded instead of downgraded. Later, we found a staff member in the parking lot and got it changed to a Ford Edge, which was actually available. We almost got tricked!
The staff had a very cold attitude and was impatient with all my questions.
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