We arrived at the AVIS store at Milan Malpensa International Airport around noon local time. The AVIS store was already quite busy with many customers. When it was our turn, the staff member initially seemed satisfactory, but her attitude changed dramatically after she learned we were not purchasing additional insurance. She started to mess with us by switching the car keys we had originally received for another set. Only after we reached the parking lot did we realize that the second set of keys was for a 5-seat car, whereas we had booked a 7-seat car. We returned to the store to raise our objection, but while she saw us waiting behind her current customer, she proceeded to serve the next customer instead of addressing our issue immediately. Eventually, we found what we assumed to be the store supervisor and explained our situation to him. This supervisor, upon seeing our order and the car keys, understood immediately and asked the staff member to rectify the issue. Although we did finally receive the keys to a 7-seat car, the staff member was notably slow and dissatisfied (even though we didn't understand Italian, dissatisfaction needs no translation). She even had to step out to get the keys (was that really necessary?). We had to approach the supervisor multiple times to inquire and understand the situation. Ultimately, the whole process delayed our car pickup by at least an hour and a half.
The process was very smooth. Gas stations around Milan Airport are hard to find, so I returned the car without a full tank and paid proportionally. The fuel price was reasonable. Great experience!
I initially wanted to rent a German car, so I chose the VW T-Cross through Avis. In the end, after asking repeatedly, they said it was unavailable, and I had to pick between two options—the Jeep Renegade or another model I had never heard of. Well, when I arrived at the parking lot and found my car parked next to the Jeep, it turned out to be a T-Cross (not the one shown in the pictures). In that moment, I was overwhelmed with frustration.
Anyway, I still had to focus on driving. My planned journey was around 3 hours, covering approximately 300 kilometers. Let me first mention the advantages of this car—it runs, it can connect to Bluetooth, and driving it feels like handling a small truck, which is quite a unique experience. As for the downsides, it's hard to put into words. I hope to have better luck next time. Done.
The tire burst, and the car didn't have a spare tire. I had to sleep in the car for a night in Monaco. They gave me another car, and I had to pay 700 euros.
I upgraded my car to a bigger and the counter staff was more than willing to cooperate. Not many people on pickup because its still early. Car was not washed before pick up but not too dirty. I sent the car while the drop off point is still closed. Overall experience was good.
About QEEQ:10.0/10
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