They didn't have the car I ordered. Offered an alternative smaller car which didn't suit our needs. At first they told me to wait for 20 minutes for the car to arrive but after 2 minutes they give me an upgraded car that they had on premise.

The price tracking feature is fantastic, it reduced the price by a couple tens of dollars.

Very satisfied

Except for the front desk Indian guy who yelled at us and didn't handle our paperwork until after we had waited, and then he apologized, the rest of the service was quite good.

The store did not provide the agreed-upon midsize SUV, instead they replaced it with a Mitsubishi RVR, a compact crossover.

AVIS is excellent. Both my husband and I drove, and there were no extra charges. However, the previous rental company, ALAMO, charged CAD 10 per day for adding a second driver. At AVIS, the car model we booked was not available, but they found us a much newer 8-seater 6.0L GMC within an hour. It was much better than what we originally reserved, and they didn't charge extra. Very trustworthy!