Feels good

It took over two hours to queue up for the car after completing the paperwork. The first time, the staff even gave us the wrong car, but luckily the guard stopped us. The most unsatisfactory part was the fees: toll service fees and roadside assistance fees added up to over 300 dollars. Actually, rentalcars.com already provided roadside assistance insurance, dollar rental is just being a rip-off!

The waiting time was too long, more than 2 hours.

Vi havde til købt vejhjælp og dæk og der var ingen infromation om hvor dan vi skulle bruden den hvis vi fik behov

Ved ikke

Lady behind the counter told the man in front of us he needed to buy insurance and he refused saying it was included. When it was our turn we were told we weren't covered by any insurance and to buy some through dollar, I refused. She then offered to prepay for fuel even though that was already included through easyrentcars. When she actually processed the booking she couldn't avoid the fact it said that insurance was included that she tried to pretend wasn't there. The cars in our section were all old and there was only about 3-4 of them. Would never go through Dollar again.

Will definitely use again.