Hertz is really great, especially with zero excess insurance, which gives me peace of mind.

No Chinese service available, they aggressively promoted additional insurance and extra services like fuel exemption returns. During pickup, they did not guide us to the parking spot, inspect the car together, or direct us to the parking lot exit, they just handed over the keys. Worse, I rented a Nissan Xtrail but received a Hyundai Tucson, which are not in the same class. The vehicle length difference is 20 cm, yet the price remained the same, which was very disappointing.

Chosen Toyota Kluger, provided a Kia Carnival instead. Kia Carnival's power is too weak, struggled with Sydney's slopes and bends.

Excellent

Anna who was on the Hertz desk was really helpful and a credit to your company.