Hertz, Sydney Airport Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Sydney Airport Information, Car Rental Instructions & Policies

Address

48 ROSS SMITH AVE

Telephone

0294934190

Pick-up Instructions

The Hertz - Sydney Airport car rental location is in terminal

You can walk to the counter of Hertz - Sydney Airport car rental.

Flight Details--You must provide a flight number when picking up a car at Sydney Airport. If a valid flight number is not present, the vehicle will be ready at the DOMESTIC T2 Terminal. Domestic Travellers - There is Rental Collection Counters in Every Terminal at Sydney Airport,while due to the repair works of the airport recently, vehicle pick-ups and drop-offs will take place at temporary facilities on Ross Smith Avenue, and there will a free shuttle bus,please kindly check with counter staff . International Travellers - The Collection Counter is located within the Terminal and then the car park where the cars are located is directly outside the terminal. This car collection point is also the return area.

Drop-off Instructions

Domestic Travellers - Please kindly confirm with the counter staff at pick-up. International Travellers - The Collection Counter is located within the Terminal and then the car park where the cars are located is directly outside the terminal. This car collection point is also the return area.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

20 - 99 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Jeep Liberty

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 19/day

Additional driver

Note that all drivers must provide their valid documentation.

USD 5.50/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

AUD 22/day

capped at AUD 88

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 22/day

capped at AUD 88

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 22/day

capped at AUD 88

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Phillip Island, Kangaroo Island, Churchill Island, Mornington Island

Customer can take the vehicle on a Ferry to Kangaroo Island. Any damage happens to vehicle while the car is on a ferry, customer is fully responsible up to the full value of the car.

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Gove Peninsula, Tasmania, North Stradbroke Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.There is no insurance cover in Bruny Island. Hertz will allow Customers to take the vehicle to Bruny Island, however they will be liable for any damage to the vehicle up to the Accident Damage Excess (ADE) amount per incident. Please refer to the Hertz Australia T&C’s for full details

Must-not:

Taking rental cars to following islands is not allowed：
Magnetic Island, Groote Eylandt, Rottnest Island, Tiwi Island, Fraser Island, Moreton Island, South Stradbroke Island, Mariah Island, Hamilton Island, Hayman Island, DayDream Island, Griffiths Island, Barnard Islands, Long Island, Prince of Wales Island, Entrance Island, Horn Island, Hammond Island, Barrow Island, Great Keppel Island

Excess

Collision Damage Waiver Excess differs by car model:

AUD 7000-8700 for other car models.

AUD 5500 for Ford Focus,

AUD 5500 for Chevrolet Lacetti,

AUD 5500 for Hyundai Ioniq,

AUD 5500 for Vw Golf,

AUD 5500 for Toyota Yaris Cross Hybrid,

AUD 5500 for Hyundai Bayon,

AUD 6001 for Kia Stonic,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for R4 6 Cubic Metre Van,

AUD 0 for Fiat Doblo Cargo 3.5m³ O Similar,

AUD 0 for Peugeot Expert 5m3,

AUD 0 for Volkswagen Golf Gti,

AUD 6001 for Audi Q3,

AUD 7900 for Volkswagen Golf Gti,

AUD 0 for Renault Clio 1.6 Automatic Or Similar,

AUD 0 for Honda City 1.0t,

AUD 0 for Volkswagen Polo,

AUD 5500 for Toyota Yaris Automatic Or Similar,

AUD 0 for Cubic Metre Van,

AUD 0 for 4wd Mine Equipped-diesel-4wd,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Bmw 3 Series,

AUD 5500 for Mercedes C-class,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Jeep Cherokee,

AUD 6001 for Skoda Kodiaq 5+2 Seats,

AUD 0 for Volvo Xc60,

AUD 6001 for Van W Lift,

AUD 0 for Renault Master,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Toyota Hilux Sr-5 4wd Dual Cab,

AUD 6001 for Dual Cab 4wd--4wd,

AUD 0 for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang Gt,

AUD 5500 for Ford Galaxy,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for T1 Kia Carnival,

AUD 6001 for Audi Q7,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy--4wd,

AUD 6001 for Benz V Class,

AUD 5500 for Benz C Class,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Opel Grandland,

AUD 5500 for Vauxhall Grandland X,

AUD 5500 for Peugeot 3008,

AUD 5500 for Nissan X-trail,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for H4 8 Cubic Metre Van,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute--4wd,

AUD 6001 for Mercedes Eqa350,

AUD 5500 for Unknown,

AUD 6001 for Audi Q5 Inc,

AUD 7900 for Audi Sq5 Inc--4wd,

AUD 0 for Mover 2 Axle,

AUD 0 for Cubic Meter Van,

AUD 0 for Doblo 925kg 4m3,

AUD 0 for M6 25 Seat Bus,

AUD 0 for Nissan Maxima,

AUD 0 for Mercedes Glc Coupe-diesel-4wd,

AUD 6001 for Bmw X3 4x4--4wd,

AUD 0 for Metre Truck Lift,

AUD 0 for 4wd Toyota Landcruiser,

AUD 6001 for Ford Ranger-4wd,

AUD 6001 for Ford Transit,

AUD 5500 for Volvo V90,

AUD 6001 for Mercedes,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Cubic Metre Van,

AUD 6001 for D5 Polestar 2,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Corolla Sedan Hybrid-hybrid,

AUD 5500 for Opel Insignia,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Mercedes Vito L1h1 5m³ O Similar,

AUD 0 for Fiat Ducato Medio,

AUD 0 for Dual Cab-4wd,

AUD 0 for Ford Tourneo Custom,

AUD 0 for Skoda Octavia,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for 22 Seat Bus,

AUD 7000 for Metre Van Lift,

AUD 6001 for Jeep Grand Cherokee,

AUD 7000 for 12 Pallet Tray-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser--4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray--4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Bus With Trailer,

AUD 6001 for Volkswagen Multivan,

AUD 6001 for 4wd 12 Seater--4wd,

AUD 0 for Citroen C4 Grand Picasso,

AUD 6001 for Mystery Vehicle Commercial,

Theft Insurance Excess differs by car model:

AUD 6900 for other car models.

AUD 5500 for Ford Focus,

AUD 5500 for Chevrolet Lacetti,

AUD 5500 for Hyundai Ioniq,

AUD 5500 for Vw Golf,

AUD 5500 for Toyota Yaris Cross Hybrid,

AUD 5500 for Hyundai Bayon,

AUD 6001 for Kia Stonic,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for R4 6 Cubic Metre Van,

AUD 0 for Fiat Doblo Cargo 3.5m³ O Similar,

AUD 0 for Peugeot Expert 5m3,

AUD 0 for Volkswagen Golf Gti,

AUD 6001 for Audi Q3,

AUD 7900 for Volkswagen Golf Gti,

AUD 0 for Renault Clio 1.6 Automatic Or Similar,

AUD 0 for Honda City 1.0t,

AUD 0 for Volkswagen Polo,

AUD 5500 for Toyota Yaris Automatic Or Similar,

AUD 0 for Cubic Metre Van,

AUD 0 for 4wd Mine Equipped-diesel-4wd,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Bmw 3 Series,

AUD 5500 for Mercedes C-class,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Jeep Cherokee,

AUD 6001 for Skoda Kodiaq 5+2 Seats,

AUD 0 for Volvo Xc60,

AUD 6001 for Van W Lift,

AUD 0 for Renault Master,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Toyota Hilux Sr-5 4wd Dual Cab,

AUD 6001 for Dual Cab 4wd--4wd,

AUD 0 for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang Gt,

AUD 5500 for Ford Galaxy,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for T1 Kia Carnival,

AUD 6001 for Audi Q7,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy--4wd,

AUD 6001 for Benz V Class,

AUD 5500 for Benz C Class,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Opel Grandland,

AUD 5500 for Vauxhall Grandland X,

AUD 5500 for Peugeot 3008,

AUD 5500 for Nissan X-trail,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for H4 8 Cubic Metre Van,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute--4wd,

AUD 6001 for Mercedes Eqa350,

AUD 5500 for Unknown,

AUD 6001 for Audi Q5 Inc,

AUD 7900 for Audi Sq5 Inc--4wd,

AUD 0 for Mover 2 Axle,

AUD 0 for Cubic Meter Van,

AUD 0 for Doblo 925kg 4m3,

AUD 0 for M6 25 Seat Bus,

AUD 0 for Nissan Maxima,

AUD 0 for Mercedes Glc Coupe-diesel-4wd,

AUD 6001 for Bmw X3 4x4--4wd,

AUD 0 for Metre Truck Lift,

AUD 0 for 4wd Toyota Landcruiser,

AUD 6001 for Ford Ranger-4wd,

AUD 6001 for Ford Transit,

AUD 5500 for Volvo V90,

AUD 6001 for Mercedes,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Cubic Metre Van,

AUD 6001 for D5 Polestar 2,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Corolla Sedan Hybrid-hybrid,

AUD 5500 for Opel Insignia,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Mercedes Vito L1h1 5m³ O Similar,

AUD 0 for Fiat Ducato Medio,

AUD 0 for Dual Cab-4wd,

AUD 0 for Ford Tourneo Custom,

AUD 0 for Skoda Octavia,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for 22 Seat Bus,

AUD 7000 for Metre Van Lift,

AUD 6001 for Jeep Grand Cherokee,

AUD 7000 for 12 Pallet Tray-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser--4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray--4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Bus With Trailer,

AUD 6001 for Volkswagen Multivan,

AUD 6001 for 4wd 12 Seater--4wd,

AUD 0 for Citroen C4 Grand Picasso,

AUD 6001 for Mystery Vehicle Commercial,

Third Party Liability Insurance Excess differs by car model:

AUD 6900 for other car models.

AUD 5500 for Ford Focus,

AUD 5500 for Chevrolet Lacetti,

AUD 5500 for Hyundai Ioniq,

AUD 5500 for Vw Golf,

AUD 5500 for Toyota Yaris Cross Hybrid,

AUD 5500 for Hyundai Bayon,

AUD 6001 for Kia Stonic,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for R4 6 Cubic Metre Van,

AUD 0 for Fiat Doblo Cargo 3.5m³ O Similar,

AUD 0 for Peugeot Expert 5m3,

AUD 0 for Volkswagen Golf Gti,

AUD 6001 for Audi Q3,

AUD 7900 for Volkswagen Golf Gti,

AUD 0 for Renault Clio 1.6 Automatic Or Similar,

AUD 0 for Honda City 1.0t,

AUD 0 for Volkswagen Polo,

AUD 5500 for Toyota Yaris Automatic Or Similar,

AUD 0 for Cubic Metre Van,

AUD 0 for 4wd Mine Equipped-diesel-4wd,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Bmw 3 Series,

AUD 5500 for Mercedes C-class,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Jeep Cherokee,

AUD 6001 for Skoda Kodiaq 5+2 Seats,

AUD 0 for Volvo Xc60,

AUD 6001 for Van W Lift,

AUD 0 for Renault Master,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Toyota Hilux Sr-5 4wd Dual Cab,

AUD 6001 for Dual Cab 4wd--4wd,

AUD 0 for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang Gt,

AUD 5500 for Ford Galaxy,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for T1 Kia Carnival,

AUD 6001 for Audi Q7,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy--4wd,

AUD 6001 for Benz V Class,

AUD 5500 for Benz C Class,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Opel Grandland,

AUD 5500 for Vauxhall Grandland X,

AUD 5500 for Peugeot 3008,

AUD 5500 for Nissan X-trail,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for H4 8 Cubic Metre Van,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute--4wd,

AUD 6001 for Mercedes Eqa350,

AUD 5500 for Unknown,

AUD 6001 for Audi Q5 Inc,

AUD 7900 for Audi Sq5 Inc--4wd,

AUD 0 for Mover 2 Axle,

AUD 0 for Cubic Meter Van,

AUD 0 for Doblo 925kg 4m3,

AUD 0 for M6 25 Seat Bus,

AUD 0 for Nissan Maxima,

AUD 0 for Mercedes Glc Coupe-diesel-4wd,

AUD 6001 for Bmw X3 4x4--4wd,

AUD 0 for Metre Truck Lift,

AUD 0 for 4wd Toyota Landcruiser,

AUD 6001 for Ford Ranger-4wd,

AUD 6001 for Ford Transit,

AUD 5500 for Volvo V90,

AUD 6001 for Mercedes,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Cubic Metre Van,

AUD 6001 for D5 Polestar 2,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Corolla Sedan Hybrid-hybrid,

AUD 5500 for Opel Insignia,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Mercedes Vito L1h1 5m³ O Similar,

AUD 0 for Fiat Ducato Medio,

AUD 0 for Dual Cab-4wd,

AUD 0 for Ford Tourneo Custom,

AUD 0 for Skoda Octavia,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for 22 Seat Bus,

AUD 7000 for Metre Van Lift,

AUD 6001 for Jeep Grand Cherokee,

AUD 7000 for 12 Pallet Tray-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser--4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray--4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Bus With Trailer,

AUD 6001 for Volkswagen Multivan,

AUD 6001 for 4wd 12 Seater--4wd,

AUD 0 for Citroen C4 Grand Picasso,

AUD 6001 for Mystery Vehicle Commercial,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.5 mi from Sydney International Airport

Hotels

0.8 mi from Captain Cook Hotel

1.4 mi from Sir Joseph Banks Hotel

1.5 mi from EAST CENTRAL TOWNHOUSE BOTANY

Other Landmarks

5.3 mi from Sydney Tower Eye

6.3 mi from Sydney Opera House

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: -33.944132 151.182659

Location Images

The Rental Desk

Guest Reviews

Total points： 7.8 / 10 Good

Vehicle condition: 1.4
Vehicle cleanliness: 1.4
Spaciousness: 1.4
Counter staff: 1.3
Pick-up location: 1.4
Drop-off location: 1.3
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

H.Chang
Sydney
9.4 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Enjoyable and relaxing trip to the Blue Mountain.
Dislike: Nothing
Read More >
A.Clamp
Sydney
8.6 /10 Very good
Reviewed: Monday, November 18, 2024
Like: Easy Drop off at Brisbane Airport
Dislike: Only one person serving customers at Sydney Airport
Read More >
M.Heyink
Sydney
9.8 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Right from the start of the booking process, this has been a great hire experience. Thank you.
Read More >
S.Das
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: I got what I assured. Everything was perfect.
Dislike: I booked through easyrent car. The fare was shown including insurance, I had to pay more and as an advance I paid 53$ . But the main renting company HERTZ, did not get the money I paid at the time of renting. I requested easteent car for a refund. Really satisfied with the service of HERTZ. but east reat car is worse. Thank you
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Anonymous
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Anna who was on the Hertz desk was really helpful and a credit to your company.
Read More >
S.LEE
Sydney
5.7 /10 Average
Reviewed: Monday, November 18, 2024
what's a terrible experience with Hertz. The staff is not helpful and not professional at all. They just left the car which was in poor conditions. We insisted to ask for another car but we had waited over one hour to get the car. During our waiting, I approached Hertz staff to ask for the status but their response was one of bored indifference.
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G.Conomos
Sydney
7 /10 Good
Reviewed: Monday, November 18, 2024
On this occasion Hertz was fine.
Read More >
D.Brits
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Great Service. The staff at pickup explained everything well.
Read More >
H.Nguyen
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
The car is in perfect condition
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thesettler
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
The staff at Hertz is amazing. The customer service is professional and courteous. I will come back to hertz.
Read More >
Rick Roberts
Sydney
9 /10 Excellent
Reviewed: Monday, November 18, 2024
The car exceeded my expectations.
Read More >
Jimmy Thear
Sydney
9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
The member of staff were extremely helpful and were king enough to give us a free upgrade.
Read More >
Lou Benjamin
Sydney
6 /10 Average
Reviewed: Monday, November 18, 2024
The service attitude was good, but unfortunately, we didn’t get the reserved car model (even though it was available at the lot).
Read More >
June MacMillan
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Located inside the airport. Good service attitude. They didn't have the car I wanted, but they gave me a full tank of gas.
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Clark House
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Excellent
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Abigail Harrod
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Good
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Reg Moses
Sydney
8 /10 Very good
Reviewed: Monday, November 18, 2024
Very convenient, located inside the airport
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Eartha Malthus
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
The car was very new, with only 8K kilometers on it. There were no extra sales pitches, and returning the car was very convenient. Because it was fully insured, the return process involved almost no inspections. Very convenient, a great experience.
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Louise Rosalind
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Our flight was delayed, so we arrived late. The store saw our luggage and gave us a Nissan Pathfinder, which is even bigger than the Toyota Highlander we originally booked. We were very happy, and there were no extra sales pitches. Returning the car was also easy because we had full insurance, so they hardly checked anything. Very convenient, a great experience.
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Bernice Virginia
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
As expected from a globally renowned rental company, they have a counter right in the airport arrivals hall just after customs. Although communication was a bit challenging, the contract terms were very clear, and there were various insurance options available from basic to full coverage. The car we picked up at the airport was usually a basic model of its type, without many advanced features. However, the car condition was excellent, very clean as if new. Returning the car was also convenient – just drop the keys with the staff at the airport parking lot and head to your flight~
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Suzanne Clarissa
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
First time renting a car from Hertz in Australia. Thanks to QEEQ for the recommendation. The staff was very polite and there were no hidden charges. The car was very clean and comfortable. The GPS provided by QEEQ was also very convenient.
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Cleveland Simon
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Good, convenient and fast
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Alvin Dolly
Sydney
4 /10 Average
Reviewed: Monday, November 18, 2024
Located inside the airport.
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Griselda Nathaniei
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
The car was great. I booked a Toyota Corolla but received a Nissan Qashqai instead, which was very satisfying. However, the AUD 60 airport tax for picking up the car almost doubled the rental cost. That wasn't pleasant, but it's not Hertz's fault!
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Joseph Pater
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Friendly staff, new vehicles
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Rupert Sophy
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
The staff was friendly and welcoming
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Regan Moore
Sydney
6 /10 Average
Reviewed: Monday, November 18, 2024
Chosen Toyota Kluger, provided a Kia Carnival instead. Kia Carnival's power is too weak, struggled with Sydney's slopes and bends.
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Isaac Leigh
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Hertz service is pretty good
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Ken Raman
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
As expected from a top-ranked company, both pick-up and drop-off were very professional. Hertz includes full insurance, which is very convenient!
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Cornelius Gill
Sydney
2 /10 Poor
Reviewed: Monday, November 18, 2024
The attitude was poor. I booked a mid-size SUV but was given a small SUV, which couldn't fit all my luggage. The staff did not admit their mistake. After completing the paperwork, I had to wait a long time to get the car, claiming it was being washed. However, there were several mid-size SUVs available in the parking lot. The return location address was inaccurate; the GPS led us around for a long time. Additionally, there were no nearby gas stations, which was very inconvenient. Overall, it was a rather poor rental experience.
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Vic Ezekiel
Sydney
6 /10 Average
Reviewed: Monday, November 18, 2024
The service attitude was good, but the A4 I reserved was unavailable. Only the Q2, Q7, and SQ5 were left, and they were all significantly more expensive than my reservation!
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Neil Margaret
Sydney
8 /10 Very good
Reviewed: Monday, November 18, 2024
Everything was fine except for the language barrier. Simple enough, but the promised provisional hold turned into an actual charge, and I have no idea when it will be refunded!
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Leif
Sydney
4 /10 Average
Reviewed: Monday, November 18, 2024
The vehicle did not have an E toll tag (which most local vehicles are equipped with), so an additional service fee of 25 AUD was charged for tolls that only cost 4 AUD. Foreigners have to register their citizen information on the Australian local network, which involves a series of nearly impossible tasks to pay the tolls online. It's a bit of a rip-off.
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Brandon Ivan
Sydney
2 /10 Poor
Reviewed: Monday, November 18, 2024
Pushing insurance, unfriendly customer service
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Ingrid Fox
Sydney
2 /10 Poor
Reviewed: Monday, November 18, 2024
This time I rented a car at Sydney Airport. They didn't have the sedan Corolla I reserved and gave me an old Nissan with noisy door handles. I refused and asked for a different car. Hertz declined, saying that the car had been assigned for my trip to Melbourne, so there's no extra fee for a one-way rental. If I changed cars, it would cost an additional 400 AUD. I contacted the rental car service, but to no avail. They only confirmed that the fee I paid already included the one-way rental cost, so I kept demanding a free car change. Finally, they downgraded me to a hatchback Corolla without informing me it was a downgrade. I later checked online and realized this meant I effectively paid extra for the one-way fee that should have been included. [Rental car service, please provide an explanation] Secondly, I explicitly requested prepaid fuel in Sydney and the amount charged included it. However, the careless Hertz staff at Sydney Airport didn't reflect this on the confirmation, because I was focused on changing cars. When I returned the car, I noticed the receipt indicated I declined prepaid fuel. I had to argue extensively before Hertz Melbourne acknowledged the error was on Sydney's part. [If renting a car through this service requires such argumentation skills and online support is ineffective, please clarify this in the rental requirements, particularly regarding customers’ English proficiency] All in all, don't place too much hope on the rental car service’s effectiveness when issues arise.
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Borg Joyce
Sydney
6 /10 Average
Reviewed: Monday, November 18, 2024
The car provided was relatively old and not very clean. It was full of leaves and mud, and the windows weren't clean either, which took some time to clean.
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Zora Josh
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Professional
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Joy Julian
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
The service was really good. Despite the difficulty in communicating in English, they were very patient. Definitely the best in the world.
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Bart Ernest
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Easy and fast rental and return process
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Patrick
Sydney
2 /10 Poor
Reviewed: Monday, November 18, 2024
No Chinese service available, they aggressively promoted additional insurance and extra services like fuel exemption returns. During pickup, they did not guide us to the parking spot, inspect the car together, or direct us to the parking lot exit, they just handed over the keys. Worse, I rented a Nissan Xtrail but received a Hyundai Tucson, which are not in the same class. The vehicle length difference is 20 cm, yet the price remained the same, which was very disappointing.
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Herbert Ted
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very good
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Ethel Conan
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
The world's largest car rental company, pretty good
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Curitis Steele
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Hertz is always my first choice for road trips abroad. The car conditions are good, the prices are fair, and the service is also decent.
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Miranda III.
Sydney
6 /10 Average
Reviewed: Monday, November 18, 2024
They can speak Chinese but didn't
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Colbert Peacock
Sydney
8 /10 Very good
Reviewed: Monday, November 18, 2024
They kept trying to sell me commercial insurance for $30 a day. Fortunately, I asked a friend back home who told me not to buy it because the rental fee already includes insurance. What they were selling locally is likely similar to the non-deductible insurance in our country. If you're an experienced driver from home, you don't need to buy it. Remember, don't change lanes recklessly—foreigners drive by the rules.
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Xavier Wright
Sydney
6 /10 Average
Reviewed: Monday, November 18, 2024
Average
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Xavier Sweet
Sydney
2 /10 Poor
Reviewed: Monday, November 18, 2024
The airport signs were unclear at the time of return. The staff took a long time to agree to drive the car back, and as a result, I missed my flight.
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Jim Blake
Sydney
6 /10 Average
Reviewed: Monday, November 18, 2024
Hertz had the longest queue at the counter.
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Burton Brook
Sydney
6 /10 Average
Reviewed: Monday, November 18, 2024
I was pressured into an upgrade, don't fall for it! They added extra charges when returning the car at the airport.
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Jared Swift
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
The rental and return process was very quick.
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Mabel Fielding
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Hertz is really great, especially with zero excess insurance, which gives me peace of mind.
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Bing Smith
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Everything was convenient and quick.
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Joyce Bradley
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very good
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Victoria Hoyle
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Hertz is very good, the vehicles are new, and the service is excellent. I always choose this company to rent a car. Picking up the car, handling the paperwork, and returning the car is quite convenient. However, when there are issues with the vehicle and you need to negotiate, it is difficult to find their customer service. This is specifically referring to my recent trip in Australia. It could be due to a lack of staff, or maybe our country's services are too convenient in comparison. During this trip in Australia, I had a flat tyre. Since I had PRAS, the time spent calling for assistance was much longer than the waiting time for help to arrive. The phone line was constantly busy. Eventually, assistance arrived, but because the spare tyre was a different size, they just inflated it and couldn't repair the tyre. Later, I went to a nearby repair shop and found out that the tyre was aged and not fit for long-term use, and it needed to be replaced. The important issue was that many repair shops didn't have the same size tyre in stock, and it would take a couple of days to get one. Since I was in a hurry, I couldn't wait that long. After numerous negotiations and waiting, I found a nearby airport where I could exchange the car, but it wasn't close. So I drove the car with the leaking tyre to the exchange location, which took up most of my day.
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Zora Josh
Sydney
6 /10 Average
Reviewed: Monday, November 18, 2024
We hoped they could take us to the airport when returning the car, but they refused. We had a lot of luggage and they didn't agree even after discussing. It was a very poor experience.
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Grover Gabriel
Sydney
6 /10 Average
Reviewed: Monday, November 18, 2024
It's okay
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Vito Clare
Sydney
4 /10 Average
Reviewed: Monday, November 18, 2024
The Indian service agent at the Hertz counter had a really bad attitude towards us Chinese.
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Richard Wesley
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
The rental process was quick and the location is very close to the airport.
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Chad Kipling
Sydney
6 /10 Average
Reviewed: Monday, November 18, 2024
Overall, it was okay.
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Keith Reynolds
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
The service was very convenient and efficient.
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Larry Bryan
Sydney
6 /10 Average
Reviewed: Monday, November 18, 2024
Average service. There was a violation we had to handle ourselves; they didn't help with it.
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Ophelia Housman
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Hertz service was excellent, very reliable.
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Haley Hansen
Sydney
6 /10 Average
Reviewed: Monday, November 18, 2024
Picked up the car early in the morning, no queue. The service was mediocre, the staff's attitude was neither warm nor cold. Couldn't find the handbrake and asked for help; although the staff seemed somewhat unwilling, they did help eventually. Overall, Australian officials tend not to be friendly towards Chinese, but local people are generally quite enthusiastic.
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Martin Richardson
Sydney
2 /10 Poor
Reviewed: Monday, November 18, 2024
When returning the car, I had definitely refueled it completely, but I didn't keep the receipt. During the inspection, they insisted that the tank wasn't full. I explained multiple times, and they still said they would refuel it. If it was less than 5 liters, there would be no charge, otherwise they would charge me 29 dollars. Later, I found out they charged me 29 dollars. Also, renting a child safety seat for 3 days costs 80 dollars, which is too expensive. My friend also booked a car with me but forgot his credit card. The rental company refused to rent the car to him and wouldn't refund or cancel the reservation. We decided to rent a car on the spot, but the company quoted us 1000 AUD per day, which is ridiculously high.
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Griselda Eddie
Sydney
2 /10 Poor
Reviewed: Monday, November 18, 2024
The person handing over the car was Indian. If you don't buy the insurance they recommend (100 AUD), they find excuses and give you a car with potential issues. The staff who collected the car were very unprofessional, and seemed like dubious Indians, finding faults with the car.
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Elijah Belloc
Sydney
6 /10 Average
Reviewed: Monday, November 18, 2024
We filled up the gas tank near the airport before returning the car, but were still unfairly charged AUD 35.82 for refueling. This is very unreasonable, and we haven't received a response or refund after lodging a complaint. At pickup, they aggressively pushed insurance with no Chinese service available, making communication very difficult. We didn't get the car model we booked and were forced to take a larger car with an additional charge.
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Jeremy Rob
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Satisfied
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Erica Grant
Sydney
6 /10 Average
Reviewed: Monday, November 18, 2024
The phone support was patient, but the staff at the store had a mediocre attitude. There is no Chinese service at the Sydney airport Hertz.
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Andrew Robinson
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Everything went smoothly, very satisfied.
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Odelia Lucius
Sydney
2 /10 Poor
Reviewed: Monday, November 18, 2024
Does not allow changes to the driver.
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Ogden Bill
Sydney
2 /10 Poor
Reviewed: Monday, November 18, 2024
At the Hertz counter in Sydney airport, the staff member tried to take advantage of my poor English by adding full insurance without my consent. Do they think I’m bad with numbers too? I kept refusing, and with the help of a nearby Singaporean Chinese woman who translated for me, I finally understood that even if the incident was someone else's fault, I would still owe $5000 AUD without full insurance. Seriously? Who makes such rules? Do they have such authority? Eventually, they changed it to basic insurance upon my insistence!
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Elizabeth Longfellow
Sydney
8 /10 Very good
Reviewed: Monday, November 18, 2024
Waited for the car for half an hour
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Robert Joseph
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Hertz has a counter right at the T2 exit. Initially, there was no one there, and we almost got lost. Fortunately, someone arrived after a while. Service was acceptable; people in Sydney generally aren't very enthusiastic, maybe it's just how city folks are. We had to walk around a bit to find the pickup spot; without guidance, it wasn't very convenient.
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Sherry Electra
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very satisfied
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Cynthia Camp
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Pretty good
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Armstrong Sam
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Super convenient for pick-up and drop-off
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Joyce Funk
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Hertz is a big company and very reliable.
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Susanna Tomlinson
Sydney
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very good attitude
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