8 /10 Very good
Reviewed: Monday, November 18, 2024
Like: Process is simple and fast. No need to wait for long period.
Read More >9.8 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: When I arrived I asked and got a free upgrade to a Hyundai iq which was ideal because of the long trip I had. The car was great good on fuel real easy to drive and it was brand new. Would actually recommend buying one
Dislike: There’s not much I didn’t like except I had to extend my hire one extra day which cost almost half the price as the whole hire which wasn’t ideal but all in great service
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Like: Car was what we needed to carry 4 adults and 2 infants under 3years.
Dislike: Confusion over where the cars was being picked up from and fitting child seats despite taking the time to confirm all the details (including correcting some confusion over type of child seats required) the day before arriving with the domestic terminal staff by phone.
Read More >9.2 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: The team at Europcar were great, even though we did not get the car we reserved they looked after us with providing an upgrade, it was a nice surprise my kids are still talking about the Jaguar SUV we drove to Melbourne in.
Dislike: Our only disappointment was the fact we did not get the car we reserved due to heavy smoker, however the Europcar team came to the rescue and upgraded our vehicle, very nice touch considering the situation.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
I opted to change the drop off location in Melbourne and after a quick phone call was able to a closer depot and return the car.
Read More >5.7 /10 Average
Reviewed: Monday, November 18, 2024
The car had unpleasant smell. Had rubbish and mud in the car. The steering wheel was fluctuating. Not go straight! Feeling dangerous!
Read More >8.3 /10 Very good
Reviewed: Monday, November 18, 2024
Europcar gave me KIA hatchback. I thaught it should be an intermediate car (sedan).
The insurance also didn't link to what i pay on easyrentcars. I was wondering what if there is a claim or somthing. It would be a difficult process.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
I did have some problem as I was still charged with additional 2 child care seats ( although I only used 1) despite going to the counter and rectify it before I drove off. I saw the counter lady made the correction in the system.The receipt was finalised a few days later and by then I noticed it was still on it. That was my only problem. Other than that everything was good.
Read More >5.3 /10 Average
Reviewed: Monday, November 18, 2024
The current policies for payment methods really need to be revised. The inconvenience this caused has forced the decision for us to use other car rental companies in future.
Read More >7.3 /10 Good
Reviewed: Monday, November 18, 2024
I trusted Europcar that they should have checked the condition of the car such as sketches. Luckily I took a video and found out there are many sketches which were not recorded. Moreover, the vehicle was not fully top up with petrol and I wonder why ?
Read More >7.3 /10 Good
Reviewed: Monday, November 18, 2024
No matter how careful you are, there's always some kind of fees to be charged and they never tell you this, e.g. premium location charge, which was never mentioned to me neither when I booked the vehicle nor when I met the counter staff to collect the car.
Read More >8.7 /10 Very good
Reviewed: Monday, November 18, 2024
Friendly counter staff with efficient pick-up and drop off. My car was upgraded one class.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
We up graded to a larger car than booked at an extra cost
Read More >5.7 /10 Average
Reviewed: Monday, November 18, 2024
Car was not even close to clean. Wheel mags were black with dirt.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Pick up from Sydney airport was smooth and easy. Car was in excellent condition.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Happy with everything overall. No issue’s. Staff, great customer service. Europe rental location was easy to find.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Good service
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
Car condition very good
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
Everything was ok only did not get the car I booked.
Read More >9 /10 Excellent
Reviewed: Monday, November 18, 2024
Great staff. Followed the booking EasyRentCars placed even though it differed from what the site said.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Great service
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Car was in a great condition.
Looked to be brand new.
Very clean
Spacious
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Really nice car. Lots of space for 5 people and luggage. Staff were helpful and friendly.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Car was dirty on the inside. Not cleaned, dirty windscreen, dash dirty. Only i was at the counter to pick up the car and they still took over 30min to find a suitable car for me.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Great car very fuel efficient
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
Did not get my car but they upgraded me to a brand new car of the same car type
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Prompt and friendly customer service from counter staff, clean and new vehicle provided
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The car rental point at the airport is located right at the arrival exit, which is very convenient. Since I arrived at night, it wasn't peak time for picking up cars, so I only encountered one person ahead of me in line. The wait time was very short, indicating a fast processing speed. UnionPay cards are definitely accepted, and since I paid the full amount in advance, I didn't face any extra upselling from the staff. They didn't push sales aggressively, which is better than in Europe or America. I only had to provide a credit card for the pre-authorization deposit. Unlike in the US, my credit card wasn't charged sporadically. After picking up the car, I could take my luggage cart directly to the pickup point, which is about a 3-minute walk. The car was in good condition, and although the model wasn't upgraded, there were plenty of models available, possibly because it was the off-season.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
There is a counter at Sydney Airport, on the right when you exit the arrivals area.
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
The service was poor. When I went to pick up the car at Sydney Airport, a lady attended to me. Not only did she try to upsell insurance, but the procedure took so long that we couldn't get the car immediately. She said she needed to confirm something with the headquarters and asked us to wait. After a long wait, she was nowhere to be found. Her colleague told us she had already finished her shift! Thankfully, a male colleague helped us to finally get the car. It was not a pleasant experience. Other rental companies had already processed numerous cars by that time. Plus, the cost was higher than what was listed on the website, which was odd.
Read More >4 /10 Average
Reviewed: Monday, November 18, 2024
I used Hertz in Melbourne and Europcar in Sydney, and the difference was huge. Hertz gave me a free upgrade, while Europcar downgraded my car. The vehicle was in poor condition, and they pushed insurance on me. I had booked an Outlander but got a mini version instead. I'll stick with big companies in the future (the heavy Indian accent was also hard to understand).
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The car was very new and very clean.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Processing at the airport counter was a bit slow. The staff did not proactively inspect the car when handing it over, but the return process was quicker.
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
Extremely poor, the worst rental experience. Promised a Range Rover but got a Highlander. At the time, both QEEQ and Europcar clearly stated it was a downgrade. Where's the refund they promised? They denied it after I used the car?
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
Extremely poor, the worst car rental experience. Promised a Land Rover but gave a Highlander instead, and at that time both QEEQ and Europcar clearly acknowledged it was a downgrade. What about the promised refund? After using the car, they denied responsibility.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Good
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
Friendly staff, but the process took too long. There were only 5 people ahead, but we waited for an hour. Not sure what those foreigners were talking about, but each took a long time. On the other hand, a Chinese customer with a pre-booked order got through very quickly.
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
The queue was quick. Surprisingly, this rural area in Australia still has manual cars. It's not that I can't drive a manual, but Australia has right-hand drive vehicles. To be safe, I wasted money upgrading to an automatic. Forcing customers to spend a lot on-site for an upgrade!
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
Rude attitude
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
The female staff member was slow and kept wandering off to talk to others. She seemed discriminatory towards Chinese people, asking if I was Chinese, and once confirmed, the paperwork became excessive and time-consuming. Every single document was copied multiple times, which was not required at other counters or with other tourists. Previously, we rented from other companies and the process took only 5 minutes. She took over 45 minutes even though I emphasized I was only renting for half a day and was in a hurry. Despite being clear that I didn't need anything extra, she insisted on adding an extra driver fee (which I didn't have to pay on previous days in Australia) and sneakily added full insurance despite my refusal. Due to the time pressure, I didn't notice it until later. If I could rate her negatively, I certainly would. Never renting from this company again.
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
I went to pick up the car with a printed order and English translation. A rude overweight woman saw I was Chinese and demanded an international driving permit and NATI certified translation. Ended up not renting the car. I asked for a non-rental certificate, but she said I wasn't her customer and should contact the third-party. Really bad experience. I then rented a car from AVIS without any issues. Definitely a bad review for this company!
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The staff were friendly during pickup, and the process wasn't too complicated.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Both the vehicle and the service are good. However, they did not accept QEEQ's insurance and required me to purchase additional insurance at the store. QEEQ has accepted the complaint and responded quickly.
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
I booked a Land Rover but received a Kia instead, terrible.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
The car was good, and the staff had a good attitude.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The staff at the company had a very good attitude, and the car pickup process was simple.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
100 points for pick-up, return was okay, I'd give it 85 points.
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
Very poor service, really cannot use this company. Despite tolerating various bizarre issues, the final bill is inexplicable. They randomly adjusted the pick-up and drop-off times to charge an extra day, and included many unknown additional fees, overcharging nearly 240 Euros.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Good experience
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Extremely satisfied, overall rating 9.5. Firstly, the car was automatically upgraded to a KIA, the car was very new with less than 8000 KM on it. The trunk was very spacious and could fit three 24-inch large suitcases. The car came with adaptive lane keeping assist, which was fantastic. It was my first time driving a right-hand drive vehicle, and I was initially very worried that I wouldn't manage. However, with the assistive driving feature, I got used to it in about 20 minutes. On the first day, fearing I might struggle with the right-hand drive, I chose to drive to the suburbs for half a day and covered 260 kilometers. The acclimatization process was very smooth throughout.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very satisfied.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Quite satisfactory
Read More >4 /10 Average
Reviewed: Monday, November 18, 2024
There might have been a mistake in recording the mileage when returning the car. They insisted that I drove over 400 kilometers and deducted more than 100 dollars from me. In reality, I only drove within the city and it definitely wasn't over 100 kilometers. After several communications with the rental company’s customer service, this amount was refunded.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Europcar are a good well established company providing a quality vehicle and a satisfactory customer service
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Great service!
Read More >
