Europcar are a good well established company providing a quality vehicle and a satisfactory customer service

All went seamlessly well

I went to pick up the car with a printed order and English translation. A rude overweight woman saw I was Chinese and demanded an international driving permit and NATI certified translation. Ended up not renting the car. I asked for a non-rental certificate, but she said I wasn't her customer and should contact the third-party. Really bad experience. I then rented a car from AVIS without any issues. Definitely a bad review for this company!

Extremely poor, the worst rental experience. Promised a Range Rover but got a Highlander. At the time, both QEEQ and Europcar clearly stated it was a downgrade. Where's the refund they promised? They denied it after I used the car?

Processing at the airport counter was a bit slow. The staff did not proactively inspect the car when handing it over, but the return process was quicker.

The car had unpleasant smell. Had rubbish and mud in the car. The steering wheel was fluctuating. Not go straight! Feeling dangerous!