Blue Mountain Park, Sydney City

The female staff member was slow and kept wandering off to talk to others. She seemed discriminatory towards Chinese people, asking if I was Chinese, and once confirmed, the paperwork became excessive and time-consuming. Every single document was copied multiple times, which was not required at other counters or with other tourists. Previously, we rented from other companies and the process took only 5 minutes. She took over 45 minutes even though I emphasized I was only renting for half a day and was in a hurry. Despite being clear that I didn't need anything extra, she insisted on adding an extra driver fee (which I didn't have to pay on previous days in Australia) and sneakily added full insurance despite my refusal. Due to the time pressure, I didn't notice it until later. If I could rate her negatively, I certainly would. Never renting from this company again.

There is a counter at Sydney Airport, on the right when you exit the arrivals area.

Pick up from Sydney airport was smooth and easy. Car was in excellent condition.

Search and booking process was easy to use.

We up graded to a larger car than booked at an extra cost

The car had unpleasant smell. Had rubbish and mud in the car. The steering wheel was fluctuating. Not go straight! Feeling dangerous!