Both the vehicle and the service are good. However, they did not accept QEEQ's insurance and required me to purchase additional insurance at the store. QEEQ has accepted the complaint and responded quickly.

Extremely poor, the worst car rental experience. Promised a Land Rover but gave a Highlander instead, and at that time both QEEQ and Europcar clearly acknowledged it was a downgrade. What about the promised refund? After using the car, they denied responsibility.

Really nice car. Lots of space for 5 people and luggage. Staff were helpful and friendly.

Easy booking. No problems.

I opted to change the drop off location in Melbourne and after a quick phone call was able to a closer depot and return the car.

Like: When I arrived I asked and got a free upgrade to a Hyundai iq which was ideal because of the long trip I had. The car was great good on fuel real easy to drive and it was brand new. Would actually recommend buying one
Dislike: There’s not much I didn’t like except I had to extend my hire one extra day which cost almost half the price as the whole hire which wasn’t ideal but all in great service