The queue was quick. Surprisingly, this rural area in Australia still has manual cars. It's not that I can't drive a manual, but Australia has right-hand drive vehicles. To be safe, I wasted money upgrading to an automatic. Forcing customers to spend a lot on-site for an upgrade!

The car was very new and very clean.

Car was not even close to clean. Wheel mags were black with dirt.

No matter how careful you are, there's always some kind of fees to be charged and they never tell you this, e.g. premium location charge, which was never mentioned to me neither when I booked the vehicle nor when I met the counter staff to collect the car.

The current policies for payment methods really need to be revised. The inconvenience this caused has forced the decision for us to use other car rental companies in future.