9.8 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Pleasant helpful staff . No delay . Good value
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Good price, smooth and easy process. Friendly staff.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Like: great value for money
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Pick-up was efficient and friendly. The airport shuttle service was very convenient and our driver, Leonardo, was friendly and full of useful recommendations for our time in Sydney and the Blue Mountains. He also got us to the airport in plenty of time for departure. We rang ahead to say we our flight was soon when it came to drop-off and they were ready and waiting in the car park for us and had everything was ready to check and hand back. We will definitely be using Apex again due to the excellent and friendly customer service.
Dislike: Nothing - we were happy with every aspect of our rental experience.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Service and vehicle
Dislike: Not applicable
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: The car was excellent
Read More >9.4 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: the information from the staff very clear
Dislike: it takes time for us to find the place for pick us up but after that its all very good
Read More >9.8 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Great service, and location, also the coutercy service to the airport was excellent idea
Dislike: Try up selling double insurance, Also for Bond $500.00 is reditculous, and the international fee $10.50was not mentioned prior when booking on line, could have done on the phone, and would have save $10.00 on insurance the difference and $10.00 on fee, can’t win it all
Read More >9.6 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Good location from airport, so easy to get to M5
Read More >9.8 /10 Excellent
Reviewed: Monday, November 18, 2024
Like: Friendly and helpful service
Dislike: Doesn’t run it’s first shuttle back to the airport till 8am. At that time the 8 min ride took us over 40 mins
Read More >8.3 /10 Very good
Reviewed: Monday, November 18, 2024
Car was only 6months old and very appropriate for our long journey, 5k.
Extra satnav was vital for a foreigner.
Very difficult to locate the pick-up bus at Sydney Airport. Staff excellent once we did and collection staff were superb.
Read More >3 /10 Poor
Reviewed: Monday, November 18, 2024
BAD SERVICE AND HOTLINE NOT WORKING!
Our flight was 10 am at the morning, the staff told us 3 hours prior to returning the car. When we arrived Apex at 7 am in the date of return. The office was only open at 8 am.
The staff knew we will take the 10 am flight when we pickup the car, but didn’t remind us the office opening hours and the out side office hours drop off arrangement. And we tried to contact Apex by the hotline number shows at the office front door, which never connected.
Very bad service and bad experience.
NEVER HIRE APEX CAR AGAIN!!!!!!
Read More >8.3 /10 Very good
Reviewed: Monday, November 18, 2024
Great face to face. Shuttle collection process must be improved. I called at opening time and gave my name but it appeared that the shuttle didn't attempt to collect me or it drove past and did not collect me.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Counter help at pickup was friendly and helpful. I noted that the tire tread was very close to required safety replacement. Then during trip a piece of gravel poked a hole through tread surface and the tire shop would not repair it due to tread depth. I ended up having to buy Apex a new tire.
Still waiting, for the return of the $100AUD deposit for toll charges.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
After reading some negative reviews by other car renters I was worried to have the same issues. However, I had an all-around pleasant rental experience with Apex. Both shuttles in Sydney and in Melbourne came after only a short wait, their drivers were very friendly and professional, and so was the rental counter staff, the car I got was a 2018 Accent with $14K miles on it and was very clean. I would rent with Apex again. Why pay much more with other companies?
Read More >5.3 /10 Average
Reviewed: Monday, November 18, 2024
We arrived at sydney airport after 24 hrs of flying and were left waiting on the sidewalk for 40min by apex car hire. We called every 10minutes and each time they said they will be there in 10 more minutes. We had two young kids with us and spent over an hour and 15min just trying to get our car. Awful.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
Fair bit of paper work at pickup, relatively new car only 40K kms, notable fuel efficiency, good ride!
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The staff members were courteous, cheerful and very helpful. Pick up and drop off was timely and efficient and the drivers were very professional in their work. Finally, the vehicle was clean and well presented and exceeded our expectations. This was our first experience with Apex and, given our experience, it will not be our last.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Yes very good service, quite pleased with overall customer service and experience.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
The car was supplied with visable damage to front fender/guard. When driving above 90km/h the car tended to drift around curves. Other than that it was a good car. Only 91 was used for fuel, it performed well on this. Staff were good, friendly and courteous.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Having rented cars abroad before and come across rogues in this industry who bang on extras at the counter & invent damage, it was so refreshing to deal with a company who were efficient, courteous and above all, trustworthy ! I will definitely use them again !
Read More >7.7 /10 Good
Reviewed: Monday, November 18, 2024
Everything okay till I decided to extend the rent of the car for another month spoke to a gentleman on the phone asked if I could get the same rate he said yes when I got there I put it up by 33% not happy
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Apex cars was excellent. From start to finish. Staff fantastic. Car was just what we wanted. Thank you so much. Will be using you again.
Read More >9 /10 Excellent
Reviewed: Monday, November 18, 2024
Car fuel was 3/4(not full) in pickup, i return it full, they need to make sure they have it full before client pickup
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Counter staff really friendly
Read More >8.7 /10 Very good
Reviewed: Monday, November 18, 2024
Car was great but we had an early international flight and it was a hassle, almost missed our trip back to the US because the office was not opened before 8am and we had to go to another location to drop the car (and wait 30+ minutes for the next shuttle). Otherwise all was great, loved the car, the support staff was really good, just that drop off and not knowing that we could not drop off early was a pain.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
Wanted to extend the time period and was told I could have the same rate. But when putting basic insurance on it double the price. Even though I had insurance on the first booking included.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Fast pick up by their shuttle after i had called them when reached Sydney airport. The car is clean and same spec of the car as what i had chosen.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
The vehicle was great on fuel on the motorway but not great in suburbs. The automatic gearbox is awful. Space is good. Vehicle has cruise control and bluetooth media connectivity which is great.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
Amazing experience. Highly recommended
Read More >7.3 /10 Good
Reviewed: Monday, November 18, 2024
Good service and good car but car back seater handle was not good, two or three more plastic cases came out while i use it
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Le personnel et les véhicules sont en tout point de vue impeccable.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Apex staff were very friendly, polite and extremely helpful.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
After the long flight the staff made me feel welcomed and as some one who is very shy i felt at ease with them. Tea and coffee offered on arrival. Pick up was prompt and within 20 mins of my phone call. Car was clean and staff were in no rush showing me around the car answering any questions i had.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
i was driving Kia Cerato and the car was smooth and easy drive. The car butt able to storage 3 big luggages and 1 small luggage. I was satisfied and have a good time.
Read More >9 /10 Excellent
Reviewed: Monday, November 18, 2024
Excellent staff. Very helpful and caring.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
Le fait que les succursales ferment à 17:00 est vraiment le seul point négatif.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
Fermeture des bureaux à 17:00... overture à 8:00... pas de possibilités en dehors des heures d’ouverture
Read More >7.7 /10 Good
Reviewed: Monday, November 18, 2024
Lack of communication during pick up. The wait was long and we were not given details of the driver or pickup vehicle. The driver wasn’t informed of who he is picking up as well. There was so much confusion as we kept wondering if we’re boarding the right vehicle.
Car was not clean as well, could have been better with a quick wipe down.
Read More >7.3 /10 Good
Reviewed: Monday, November 18, 2024
Drop off was painful -- not helpful to drop off after hours
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Yes
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Lovely staff. Car suited our needs, was practical and large enough.
Read More >6.8 /10 Average
Reviewed: Monday, November 18, 2024
Didn't have a Hyundai, but a very basic Miisubishi, was OK but very noisy
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Fantastic service!!!!!
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
First time to rent from Apex Sydney Airport and drop off to Coolangatta airport. Sydney opens at 8am so don’t panic if you are on an early morning flight and can’t get hold of them. They will answer at 8 on the dot and come pick you up :) GC branch opens at 7am so we were a little surprised that they don’t consider earlier hours considering how much busier Sydney airport is. As always perfect service and no hassle pick up and drop off. They have very nice new cars with all the upgrade features! Why rent elsewhere? Lower prices, lower insurance excess and better cars than all the other places we have rented from. I don’t even want to leave a good review because it means they will get more popular and busier and may not have a car when I want one next :D But really, you guys are doing a great job keep it up!
Read More >8.7 /10 Very good
Reviewed: Monday, November 18, 2024
Car was very spacious
Got the oldest of the fleet. But car was reliable despite age
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
All of the staff from pickup at airport, issueing the vehicle, returning the vehicle and finally dropoff at airport were fantastic
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
Friendly staff, no issues
Read More >8.7 /10 Very good
Reviewed: Monday, November 18, 2024
Shuttle bus take longer than expected in arrival
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
There was a delay of around 30 minutes for the vehicle.
It had some marks on it which were duly noted by staff.
Due to the delay, Apex Car Rentals, offered and provided us an extra 1.5 hours return time and refunded 20% of the rental cost.
The staff member looking after us was excellent.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Excellent company with excellent prices. Will use this company again.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Great
Read More >7.7 /10 Good
Reviewed: Monday, November 18, 2024
Good service and car
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Good service. Excellent value car.
Read More >9 /10 Excellent
Reviewed: Monday, November 18, 2024
The staff were AMAZING! They really went above and beyond for helping me to change my plans due to covid influences. They were very chatty and friendly and gave a shuttle bus to the airport
Read More >7.7 /10 Good
Reviewed: Monday, November 18, 2024
Personal muy amable, principalmente Peter al momento de la recepción.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Really helpful staff, car was in excellent condition. Whole process was very smooth, would use again.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
Very nice and friendly people. They were anxious to serve and get you on your way. The only three things that I can comment to make things go better is 1} as a city dweller, it would be nice if they could get approval to pick up at Mascot Train Station. As a city dweller, needing a car, I don't really need to go to airport and it would save city dwellers on the gate airport surcharge for the trains. Second, if I was flying into airport, it would be nice to have clearer signage as where the pick up point is at the terminal. Third, signage on the return to facility. The GPS does not take you there and a few signs maybe helpful.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
Fast and great service.
Fuss free for the entire process to get and return the car. Pick up was fast too.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Everything was really good.
Read More >8.7 /10 Very good
Reviewed: Monday, November 18, 2024
The car had rubbish under seat and in back
Read More >8.7 /10 Very good
Reviewed: Monday, November 18, 2024
Surprisingly excellent!
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Excellent customer service from beginning to end.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The staff member we dealt with was friendly, helpful and informative, he was courteous and accommodating despite how busy it all was when we attended the business.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The service was amazing and professional.
The shuttle bus picked us up and dropped us off right where we needed to be.
The car was clean , modern and great to drive.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Staff were fantastic. Helpful and friendly. Courtesy bus from and to airport was greatly appreciated. Would have absolutely no trouble booking with Apex again. Seamless experience.
Read More >7.7 /10 Good
Reviewed: Monday, November 18, 2024
I didn’t like the surcharge for early drop-off. Also I didn’t like the surcharge on tolls. They should just be passed on to my credit card.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Fast pickup and smooth registration when collecting. Drop off was hassle free as well. Appreciate the complimentary transport back to the airport.
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
Car excellent, no issues, APEX excellent throughout
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Excellent service! Needed vehicle for an additional day and was able to do it quickly over the phone.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Great prompt friendly service.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Totally satisfied with everything great service my staff and car was amazing to drive
Read More >8.7 /10 Very good
Reviewed: Monday, November 18, 2024
Pick up was relatively easy and instructions and info given clear and concise.
However, disappointed with car availability and its size.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Staff were so helpful and friendly
Read More >7.7 /10 Good
Reviewed: Monday, November 18, 2024
The shuttle driver to pick us up from the airport didn't have our name on his list. After a lot of huffing and puffing, we got on the shuttle and came to the rental company. This could have been avoided.
Read More >9.3 /10 Excellent
Reviewed: Monday, November 18, 2024
Exceedingly helpful and courteous staff who made the check-out and check-in process simple and quick. Also the shuttle bus operators Tom and Justin were just amazing in their attitudes, helpfulness and friendliness, they're a perfect example of excellent customer service.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Lovely staff
Read More >9.7 /10 Excellent
Reviewed: Monday, November 18, 2024
The customer service and shuttle drivers were excellent and helpful. There was some confusion on my pick up point as they were under the thought my flight was a domestic one, but they contacted me, rearranged pick up, and gave me easy, specific directions on where to meet the driver. Overall very pleased with the service.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Excellent customer experience from the team at Apex. Very easy to complete pickup and drop off. Would highly recommend Apex and especially Ian who dealt with our hire with exceptional quality
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Its was an awesome car and excellent Customer service
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The car is a new version and bigger size model. Condition of the car is good and the smell is pleasant upon entering the car. Free baby seats and additional driver are bonus as well
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Excellent car and experience
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Great customer service and car condition
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Good value for money
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The car rental company was excellent, greeted us with smiles throughout, the return process was simple, and they quickly brought us to the airport departure gate, also proactively helping with luggage. A great car rental experience.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The staff member Peter was very professional during pickup. He didn't try to sell any additional products and informed us that any tolls on highways would be automatically deducted from the credit card on file, which was very convenient.
Read More >6 /10 Average
Reviewed: Monday, November 18, 2024
Changing the location for car exchange to the same location costs extra.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Good service
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
Pick-up was quite fast, and the staff were nice. However, I was extremely angry about what happened after renting the car: on the third day after picking up the car, while driving from Sydney to Narooma, the vehicle was involved in a collision. That night, I couldn't reach the rental company via Zuzuche. I only got a response at 11 AM the next day! After the car was towed, the rental company didn't consider my actual situation and kept asking me to repeat the reasons and extent of the car damage over the phone!! I kept emphasizing that I had nearly ten more days of travel and hotel stays, but APEX kept being vague about providing me with another car!! The most frustrating part was when a woman claiming to be the manager asked about the damage and promised to provide another car, saying she would get back to me. By 2:30 PM with no response, I called again, only to be told sternly by another person claiming to be the manager that they wouldn't provide another car due to my driving issues!!! I felt absolutely hopeless in a foreign land, being over 100 kilometers away from other rental points!!!! I'm thoroughly disappointed with Apex Car Rentals!!!! This experience exposed their cold, heartless, and completely irresponsible attitude towards customers, which made me sick!!
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Satisfactory
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
It was okay.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Excellent! Easy to communicate with and the car is great.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very good, the staff were enthusiastic and processed everything promptly. Any issues were resolved quickly.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very satisfied, free upgrade of the vehicle type, and free child seat. Excellent service.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very satisfied. They upgraded our car for free and also provided a free child seat. Excellent service.
Read More >2 /10 Poor
Reviewed: Monday, November 18, 2024
The overall service was disrespectful to Chinese people, and they didn't even know about the Zuzuche platform, claiming it was a third party.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Picking up and returning the car is very convenient. The rental station is outside the airport, and the shuttle bus service is very efficient.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very enthusiastic
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
I am extremely satisfied.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Pretty good.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The staff has a great attitude.
Read More >8 /10 Very good
Reviewed: Monday, November 18, 2024
Okay
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very satisfied, both picking up and dropping off the car were quick and smooth. The front desk staff patiently explained the model and insurance options I had booked and asked if I needed to pay for bridge tolls and other essential questions. Besides requesting the bridge toll service, I also opted for zero-deductible insurance. Everything was quick and convenient.
When returning the car, I mentioned to the front desk that I had accidentally scratched it during the rental period. After asking when and where it happened, they just had me sign a form, and that was it. This is the importance of full insurance.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Average attitude
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
The staff were patient and didn't try to upsell.
Read More >10 /10 Excellent
Reviewed: Monday, November 18, 2024
Thank you very much
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