Very satisfied

The phone support was patient, but the staff at the store had a mediocre attitude. There is no Chinese service at the Sydney airport Hertz.

As expected from a top-ranked company, both pick-up and drop-off were very professional. Hertz includes full insurance, which is very convenient!

Located inside the airport.

what's a terrible experience with Hertz. The staff is not helpful and not professional at all. They just left the car which was in poor conditions. We insisted to ask for another car but we had waited over one hour to get the car. During our waiting, I approached Hertz staff to ask for the status but their response was one of bored indifference.