Overall, it was okay.

It's okay

The attitude was poor. I booked a mid-size SUV but was given a small SUV, which couldn't fit all my luggage. The staff did not admit their mistake. After completing the paperwork, I had to wait a long time to get the car, claiming it was being washed. However, there were several mid-size SUVs available in the parking lot. The return location address was inaccurate; the GPS led us around for a long time. Additionally, there were no nearby gas stations, which was very inconvenient. Overall, it was a rather poor rental experience.

The staff at Hertz is amazing. The customer service is professional and courteous. I will come back to hertz.

Very easy process. happy to continue to use Qeeq

Anna who was on the Hertz desk was really helpful and a credit to your company.