They kept trying to sell me commercial insurance for $30 a day. Fortunately, I asked a friend back home who told me not to buy it because the rental fee already includes insurance. What they were selling locally is likely similar to the non-deductible insurance in our country. If you're an experienced driver from home, you don't need to buy it. Remember, don't change lanes recklessly—foreigners drive by the rules.
The vehicle did not have an E toll tag (which most local vehicles are equipped with), so an additional service fee of 25 AUD was charged for tolls that only cost 4 AUD. Foreigners have to register their citizen information on the Australian local network, which involves a series of nearly impossible tasks to pay the tolls online. It's a bit of a rip-off.
what's a terrible experience with Hertz. The staff is not helpful and not professional at all. They just left the car which was in poor conditions. We insisted to ask for another car but we had waited over one hour to get the car. During our waiting, I approached Hertz staff to ask for the status but their response was one of bored indifference.
Like: Enjoyable and relaxing trip to the Blue Mountain. Dislike: Nothing
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