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Live chat Email us Service Code: 2114858309
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2114858309
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2 Days in Sydney

Reviewed: Tue, Dec 10, 2019
About Hertz: 6.0 /10
We filled up the gas tank near the airport before returning the car, but were still unfairly charged AUD 35.82 for refueling. This is very unreasonable, and we haven't received a response or refund after lodging a complaint. At pickup, they aggressively pushed insurance with no Chinese service available, making communication very difficult. We didn't get the car model we booked and were forced to take a larger car with an additional charge.

Relevant Reviews on Hertz SYDNEY APT

Susanna Tomlinson

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Reviewed: Mon, Jul 29, 2024
About Hertz: 10.0 /10
Very good attitude
About QEEQ: 10.0 /10

Jared Swift

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Reviewed: Mon, Jun 18, 2018
“Sydney–Canberra”
About Hertz: 10.0 /10
The rental and return process was very quick.
About QEEQ: 10.0 /10

Borg Joyce

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Reviewed: Sun, Oct 9, 2016
“Sydney and Surroundings Road Trip”
About Hertz: 6.0 /10
The car provided was relatively old and not very clean. It was full of leaves and mud, and the windows weren't clean either, which took some time to clean.

Ingrid Fox

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Reviewed: Sat, Aug 12, 2017
About Hertz: 2.0 /10
This time I rented a car at Sydney Airport. They didn't have the sedan Corolla I reserved and gave me an old Nissan with noisy door handles. I refused and asked for a different car. Hertz declined, saying that the car had been assigned for my trip to Melbourne, so there's no extra fee for a one-way rental. If I changed cars, it would cost an additional 400 AUD. I contacted the rental car service, but to no avail. They only confirmed that the fee I paid already included the one-way rental cost, so I kept demanding a free car change. Finally, they downgraded me to a hatchback Corolla without informing me it was a downgrade. I later checked online and realized this meant I effectively paid extra for the one-way fee that should have been included. [Rental car service, please provide an explanation] Secondly, I explicitly requested prepaid fuel in Sydney and the amount charged included it. However, the careless Hertz staff at Sydney Airport didn't reflect this on the confirmation, because I was focused on changing cars. When I returned the car, I noticed the receipt indicated I declined prepaid fuel. I had to argue extensively before Hertz Melbourne acknowledged the error was on Sydney's part. [If renting a car through this service requires such argumentation skills and online support is ineffective, please clarify this in the rental requirements, particularly regarding customers’ English proficiency] All in all, don't place too much hope on the rental car service’s effectiveness when issues arise.

Regan Moore

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Reviewed: Mon, Feb 18, 2019
“Sydney”
About Hertz: 6.0 /10
Chosen Toyota Kluger, provided a Kia Carnival instead. Kia Carnival's power is too weak, struggled with Sydney's slopes and bends.

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