Picked up the car early in the morning, no queue. The service was mediocre, the staff's attitude was neither warm nor cold. Couldn't find the handbrake and asked for help; although the staff seemed somewhat unwilling, they did help eventually. Overall, Australian officials tend not to be friendly towards Chinese, but local people are generally quite enthusiastic.
Everything was fine except for the language barrier. Simple enough, but the promised provisional hold turned into an actual charge, and I have no idea when it will be refunded!
As expected from a top-ranked company, both pick-up and drop-off were very professional. Hertz includes full insurance, which is very convenient!
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