At the Hertz counter in Sydney airport, the staff member tried to take advantage of my poor English by adding full insurance without my consent. Do they think I’m bad with numbers too? I kept refusing, and with the help of a nearby Singaporean Chinese woman who translated for me, I finally understood that even if the incident was someone else's fault, I would still owe $5000 AUD without full insurance. Seriously? Who makes such rules? Do they have such authority? Eventually, they changed it to basic insurance upon my insistence!

The phone support was patient, but the staff at the store had a mediocre attitude. There is no Chinese service at the Sydney airport Hertz.

We hoped they could take us to the airport when returning the car, but they refused. We had a lot of luggage and they didn't agree even after discussing. It was a very poor experience.

The world's largest car rental company, pretty good

Great Service. The staff at pickup explained everything well.

Loved the service, will definitely use again.