Picked up the car early in the morning, no queue. The service was mediocre, the staff's attitude was neither warm nor cold. Couldn't find the handbrake and asked for help; although the staff seemed somewhat unwilling, they did help eventually. Overall, Australian officials tend not to be friendly towards Chinese, but local people are generally quite enthusiastic.

It's okay

The rental and return process was very quick.

I was pressured into an upgrade, don't fall for it! They added extra charges when returning the car at the airport.

They can speak Chinese but didn't