Sydney and Surroundings Road Trip

The airport signs were unclear at the time of return. The staff took a long time to agree to drive the car back, and as a result, I missed my flight.

The vehicle did not have an E toll tag (which most local vehicles are equipped with), so an additional service fee of 25 AUD was charged for tolls that only cost 4 AUD. Foreigners have to register their citizen information on the Australian local network, which involves a series of nearly impossible tasks to pay the tolls online. It's a bit of a rip-off.

Friendly staff, new vehicles

Our flight was delayed, so we arrived late. The store saw our luggage and gave us a Nissan Pathfinder, which is even bigger than the Toyota Highlander we originally booked. We were very happy, and there were no extra sales pitches. Returning the car was also easy because we had full insurance, so they hardly checked anything. Very convenient, a great experience.

what's a terrible experience with Hertz. The staff is not helpful and not professional at all. They just left the car which was in poor conditions. We insisted to ask for another car but we had waited over one hour to get the car. During our waiting, I approached Hertz staff to ask for the status but their response was one of bored indifference.