We filled up the gas tank near the airport before returning the car, but were still unfairly charged AUD 35.82 for refueling. This is very unreasonable, and we haven't received a response or refund after lodging a complaint. At pickup, they aggressively pushed insurance with no Chinese service available, making communication very difficult. We didn't get the car model we booked and were forced to take a larger car with an additional charge.

The service was very convenient and efficient.

The service attitude was good, but the A4 I reserved was unavailable. Only the Q2, Q7, and SQ5 were left, and they were all significantly more expensive than my reservation!

The car was very new, with only 8K kilometers on it. There were no extra sales pitches, and returning the car was very convenient. Because it was fully insured, the return process involved almost no inspections. Very convenient, a great experience.

Anna who was on the Hertz desk was really helpful and a credit to your company.