The store usually changes cars. There's generally no need to pay extra for a car upgrade. For cars of the same price, check them first. The service attitude is good, especially the staff at the car lot who are very friendly.
Overall, the service was quite rigid. They promised to prepare a car that could cross into Italy, but upon arrival, they informed us that there was no suitable car. After delaying for two hours, the rental company told me I could go to Switzerland to change the car, so we had to start the trip with a Volkswagen Multivan.
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