Okay

This was our first time using this rental company, and it exceeded expectations. They anticipated many things in advance for the renters, and every call connection was promptly answered, making us feel very confident.

Waited for an hour

Both pick-up and drop-off were very smooth. It took 5 minutes to pick up the car and just 5 seconds to return it, the fastest experience I've ever had.

The attitude was quite good, and there were no unreasonable charges. They pre-charged for a full tank of fuel, and the price was cheaper than refueling it yourself. However, you need to plan well and return the car with an empty tank to make it worthwhile. I received a Ford Galaxy, which is wider than the Smax I booked, and it was an automatic. I used a notarized translation of my driver's license to pick up the car. I met a compatriot at the adjacent rental counter who couldn't pick up his car because he didn't have a notarized translation. He mentioned that he had never needed one in his previous trips to Europe, so he didn't bring it this time. To be safe, it's better to bring a notarized translation.