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Live chat Email us Service Code: 5321876313
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5321876313
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Reviewed: Sun, Jun 21, 2015
About Hertz: 10.0 /10
The service is consistently good, but time was tight and I didn't thoroughly review the Super Cover insurance. Everything else was great.
About QEEQ: 10.0 /10

Relevant Reviews on Hertz MUNICH AIRPORT

Mick Flower

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Reviewed: Thu, Aug 30, 2018
About Hertz: 2.0 /10
Before my trip, I learned from Hertz staff in Hong Kong that the actual car models available for the type I booked would only be Ford Galaxy 7 Seats and Ford Tourneo 7 Seats (the rental car reviews also only listed these two default models). On July 29, when I picked up the car at Munich Airport, the counter staff, Hofmann M., informed me that the actual car available was a smaller Ford S-Max. I immediately objected, but he insisted that the Ford S-Max was in the same category (which later proved to be untrue). Because the Ford S-Max was too small, Hofmann M. suggested that I could rent a Mercedes Benz V-class 8 seats for an additional Euro 300 without the Cross Border Fee. To avoid travel delays, I reluctantly agreed. He then printed the Rental Record for me, and after reviewing it, I questioned the last three charges (Fuel option: Euro 73.24, Location service charge: Euro 69.00, and Tax: Euro 72.82). He assured me that if I returned the car with a full tank, these charges wouldn't apply, so I signed the new Rental Record. On August 14, after returning the car, I found out from the Hertz Statement of Charges that the Location service charge: Euro 69.00 and Tax: Euro 72.82 were still charged. First, if Hertz had provided me with the Ford Galaxy or Ford Tourneo as per the contract, I wouldn't have needed to pay extra for an upgrade, which is the root of the problem. Second, if Hertz couldn't provide the booked car model and needed to upgrade, the upgrade should have been free. Third, Hofmann M. stated that only an additional Euro 300 was required and assured me that the last three charges wouldn't apply, which led to my agreement and signature. His sales tactics were basically fraudulent.

Clarence Yerkes

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Reviewed: Tue, Aug 28, 2018
About Hertz: 2.0 /10
The rental company casually added all the insurances, making the price twice as expensive as the booking without any notice. Due to the language barrier, I didn't realize it until I returned the car. My negotiations yielded no results. Be cautious with this company to avoid being scammed.

Benson Beaufort

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Reviewed: Sun, Jun 18, 2017
About Hertz: 8.0 /10
The service was quite standard and picking up the car was very convenient. However, we were told there was no Mondeo available when we arrived, and we were upgraded to a Mercedes instead. At the time, the communication wasn't clear, so I happily drove off thinking it was a free upgrade. When I received the bill back home, I thought I had been fined abroad (I had prepaid the rental fee through QEEQ). It was only after inquiring that I realized there are no free lunches. Haha, but I still think it was worth it. This car rental experience was great!
About QEEQ: 10.0 /10

Lucien Belle

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Reviewed: Mon, Oct 16, 2017
About Hertz: 2.0 /10
Waited over half an hour in line to pick up the car. Despite being told there would be no extra fees, they automatically added high insurance costs without informing the consumer. Very disappointing!

Evangeline Den(n)is

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Reviewed: Sun, Oct 25, 2015
About Hertz: 4.0 /10
It wasn't hard to find the HERTZ counter at Munich Airport, and there weren't many customers at that time. The staff's service was attentive. However, we were surprised to find a spending trap set by HERTZ staff in Munich: On May 20th, we prepaid over a month in advance for 12 days of rental and super insurance through Zuzuche. To be extra cautious, we also bought 13 days of coverage from Worldwide Insure that included Deluxe EXCESS (covering road assistance, tires, glass, roof, and chassis). We arrived in Munich on the morning of July 6, went to the counter to handle the formalities, and provided the rental contract, pickup voucher, driver’s ID, notarized documents, and even the Worldwide Insure email confirmation and insurance policy to the staff. The service agent did not ask if we needed additional insurance. He ultimately gave us a credit card receipt totaling €641. We were unclear about the charges but asked the staff who said it was a pre-authorization and would be refunded later. So, we signed and picked up the car. After returning to our home country, we waited for the refund. Following several emails and phone negotiations, we found out the forced charges on the receipt included: 1) Estimate of charges includes Unlimited Kilometres €134.50; 2) PERS Glass & Tyre €117.00, plus a tax of €48.75, totaling €305.35. HERTZ refunded us €50 and then ignored us. The HERTZ store at Munich Airport definitely deserves a poor rating. HERTZ staff did not ask if we needed to purchase the insurance and took advantage of us not having the time to scrutinize the receipt, causing us unnecessary loss. This is a serious act of deception.

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