We had a minor collision on the highway in the UK and filled out the quick resolution form ourselves. We also called QEEQ's customer service, who said that as long as the car was still drivable, it was fine. We were quite anxious when returning the car, especially since it was a holiday and only a lot attendant was present. Fortunately, there were no issues afterward, much to our relief. We highly recommend purchasing super insurance and calling QEEQ customer service for guidance in case of an incident. They are more helpful than the insurance company's customer service!
The rental company couldn't provide the car at the reserved time, and the staff was extremely rude, making various excuses. We waited for 3 hours (by that time it was already 2 PM, an hour past the reserved pick-up time of 1 PM), and just before we were ready to complete the pick-up process, we asked what compensation the rental company would offer for the delay. The staff replied that if we didn’t want to rent, we could leave immediately. We were very dissatisfied with this attitude, so following the advice of the rental platform, we did not pick up the car.
The car was parked on its own in my private driveway in the country but they have accused me of a small scratch at the back above the bumper. This was already on the car and was not me but they are charging me for it.
No-one went round the car with me on pick up and there was no-one there when i dropped it off
Terrible - will never use Hertz again
“Pick up was a nightmare. I was supposed to have a free extra driver but it never showed up on the bo”
About Hertz:6.7/10
Car was a work van but luckily some great staff at pick up point helped us
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