Very dissatisfied! I booked in advance and paid in full, but when I arrived at the specified location to pick up the car, the counter said there were no cars available at all. Yes, not a single car. I immediately called the US headquarters, but it was basically useless! The attitude of the counter staff was extremely bad. After a 16-hour flight, I thought I could get the car and head straight to the hotel. The customer service personnel were not only unapologetic but also very impatient. Having lived abroad for 12 years, I can't understand this level of service and attitude. I used to think that as long as it was a regular company operating abroad, there would be regulatory oversight and the credibility wouldn't be in doubt. This experience really opened my eyes! So I urge everyone to choose bigger, well-known companies like Budget or Avis, as the service quality is more assured.