Hertz MUENCHEN MAIN RR STN Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Belle Lynch

Germany

Reviewed: Mon, May 4, 2015

About Hertz: 8.0 /10

It took almost an hour to find the return location in Heidelberg (near the symphony orchestra). The address could not be found on two different GPS systems, which was really frustrating. Everything else was fine.

About QEEQ: 10.0 /10

Hertz

Munich

Germany

Intermediate | Toyota Corolla or similar

1 days rental

Relevant Reviews on Hertz MUENCHEN MAIN RR STN

Arvin Ben

Germany

1 days rental

Hertz

Munich

Germany

Reviewed: Wed, Nov 8, 2017

About Hertz: 2.0 /10

I had purchased full insurance from Zuzuche, and Zuzuche had informed Hertz about this. However, Hertz still added full insurance costing over $300 without asking me, which is about two-thirds of the total cost for my 11-day rental. In addition, they charged more than $60 for 'store service fee' and over $60 for VAT, totaling $479. I have not received any breakdown from Hertz for these charges. I only learned about these charges by inquiring with Zuzuche. Six months ago, I rented a car from Thrifty through Zuzuche, and there were no such issues; I received the bill immediately after returning the car. Hertz is an internationally known company, yet they are so deceptive and non-transparent. I hope to get an explanation from Hertz.

Vito Clare

Germany

1 days rental

Hertz

Munich

Germany

Reviewed: Wed, Apr 15, 2015

About Hertz: 10.0 /10

Great service, both pickup and return were very convenient, but the rental location inside the train station was a bit hard to find.

About QEEQ: 10.0 /10

Rebecca Eleanor

Germany

1 days rental

Hertz

Munich

Germany

Reviewed: Tue, Jun 16, 2015

About Hertz: 10.0 /10

Great, even though I didn't get the Mercedes C I booked, they upgraded me to a Volvo V40. It was excellent, very fuel-efficient. I filled up once for 800 km and drove for thousands of kilometers without spending much. The car was new and the built-in GPS was very handy. I recommend renting a car with a GPS to everyone. As for the domestic navigation devices, forget about them. I brought one and never used it, and now I have to deal with returning it.