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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 4551985336
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4551985336
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Reviewed: Wed, Nov 8, 2017
About Hertz: 2.0 /10
I had purchased full insurance from Zuzuche, and Zuzuche had informed Hertz about this. However, Hertz still added full insurance costing over $300 without asking me, which is about two-thirds of the total cost for my 11-day rental. In addition, they charged more than $60 for 'store service fee' and over $60 for VAT, totaling $479. I have not received any breakdown from Hertz for these charges. I only learned about these charges by inquiring with Zuzuche. Six months ago, I rented a car from Thrifty through Zuzuche, and there were no such issues; I received the bill immediately after returning the car. Hertz is an internationally known company, yet they are so deceptive and non-transparent. I hope to get an explanation from Hertz.

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Mignon Archibald

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Reviewed: Tue, Apr 28, 2015
About Hertz: 6.0 /10
The service attitude was acceptable.

Belle Lynch

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Intermediate | Toyota Corolla or similar
Reviewed: Mon, May 4, 2015
About Hertz: 8.0 /10
It took almost an hour to find the return location in Heidelberg (near the symphony orchestra). The address could not be found on two different GPS systems, which was really frustrating. Everything else was fine.
About QEEQ: 10.0 /10

Rebecca Eleanor

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Reviewed: Tue, Jun 16, 2015
About Hertz: 10.0 /10
Great, even though I didn't get the Mercedes C I booked, they upgraded me to a Volvo V40. It was excellent, very fuel-efficient. I filled up once for 800 km and drove for thousands of kilometers without spending much. The car was new and the built-in GPS was very handy. I recommend renting a car with a GPS to everyone. As for the domestic navigation devices, forget about them. I brought one and never used it, and now I have to deal with returning it.

Otis Joe

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Reviewed: Wed, Sep 9, 2015
About Hertz: 10.0 /10
The staff at the shop were very patient and attentive. They gave me a Mazda 5 diesel SUV with a larger trunk space when I showed my membership card. The car was equipped with GPS and was very new, making it easy to drive all the way.
About QEEQ: 10.0 /10

Susan Gissing

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Small SUV | Audi Q2 or similar
Reviewed: Mon, Jan 4, 2016
About Hertz: 8.0 /10
The return location is hard to find.
About QEEQ: 10.0 /10

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