Satisfied

Dollar clearly stated that they have no connection with Zuzuche, and they double-charged for additional products.

Long waiting time, low efficiency

The condition of the car was not clearly stated. Suburban is supposed to be a long car, also labeled as a premium SUV and stated to have a 7-seater capacity with room for 3 large pieces of luggage. But when I arrived to pick up the car, it was an old, short version of a Tahoe. With 7 seats set up, there was scarcely any room for luggage. The condition of the car was old and worn. I had to switch to a KIA MPV and pay an additional $40 per day. What a scam!!

Do not rent a car from Dollar in the US!!! / Do not rent from Dollar in the US. They offer lower prices online, but if it's crowded, they will tell you your reservation is canceled if you booked through a Chinese website. I had to wait in line for nearly two hours and was forced to rent a car without a reservation, costing me $393.01 for one day. They offer the lowest prices online, making it very busy here. Many people waited in line for over an hour just to reach the counter. Then, they informed me that my reservation didn’t exist. After spending nearly two hours there, I agreed to rent a Suburban as a walk-in, thinking it was a system error since they mentioned they had just upgraded their computer system that morning at 10am. Instead of paying $466 per week as per my reservation, I ended up paying $393.01 for just one day. A one-day rental costs as much as a week's reservation. I called customer service and realized later that this was a company-wide practice: they lure you in with low prices and then overcharge you.