The pickup location in Gold Coast is not within the airport. You need to call them, and a car will come to pick you up in about 5 minutes. Overall, the experience was good, and after renting the car, they will email you to inquire about your satisfaction.
The rental store is a bit away from Gold Coast Airport, about 2KM. It's not within the airport grounds or nearby, but rather in Tweed Heads. You can call the rental company for a free shuttle service, but their staff only speak English. However, you can contact QEEQ customer service for help to notify the rental company. The shuttle pick-up point is located on the left side outside the Gold Coast Domestic Terminal, towards the International Terminal, near the airport bus (X-BUS) express stop. We had 2 other groups with us going to the rental company. At the store, staff handled the rental procedures, and you need to pay for an electronic tag (for automatic tolls on highways).
“Overall, the car was great. The booking system was easy but the pick up process for me should of bef”
About Alpha Car Hire:10.0/10
I was a little surprised and to be honest a little scared that I was left on a side road when I was picking up the car. If it had been explained to me beforehand that this process would happen because I was from Melbourne and could not enter NSW then it would of been ok. Dropping it off I knew the same process was to happen.
“Customer service is quick, knowledge and helpful.”
About Alpha Car Hire:9.3/10
Very good overall except the pick up and drop off location is far away from airport and need to wait for shuttle bus to transport to and from the airport.
The car condition is excellent.
About QEEQ:10.0/10
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