The customer service staff were very friendly and explained everything in detail. However, East Coast Rentals is not a big company and doesn't allow direct pickups at the airport, requiring a shuttle, which is a bit inconvenient.
This company's cars are all white and generally in good condition. The staff's service is acceptable. There aren't many locations, and it's a bit far from the airport, but there's a free shuttle, which makes it convenient.
Wanted to write an email to provide some formal feedback on my experience with the customer service team at the Tugan car rental depot.
It was less than satisfactory and left me with a very poor impression on the way you deal and engage with your customers.
As a paying customer, you would expect that you are treated with friendly, courteous and respectful service - this was not the case when i picked up my car on Sunday 5//5/19 - instead was met with extremely poor attitude, no smile, short and vague responses - overall not a great example of how customers should be treated, i drove away with my car feeling ripped off and started what was supposed to a special getaway with my partner in a foul mood due your customer service.
I hope you take this feedback on board and communicate with your team at the Tugan depot so that other customers are not left with the same sour taste in their mouth as i did.
Kind Regards
“It was a very hurried experience I never wanted insurance but got charge for it anyway”
About East Coast Car Rentals:6.7/10
Lyn on the counter was very pleasant but in a terrible rush as there were so many people there nothing was explained properly to rushed
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Customer Service
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